Contact Center

Hi, I have installed UCCX 11 within a VMware environment. I had a already a CUCM 10.6 up& running.UCCX seems to work fine but now I have trouble with the reporting. I goto the main site Cisco Unified Contact Center Express Tool. There I have two opti...

I have a problem with finesse 10.5 Sometimes, finesse agent can't sign in https://localhost:8445/desktop/container/  Error code : 504 I must restart finesse tomcat service at uccx- pub + sub Then sign in again successfully. And I check log finesse (a...

We have calls apparently stuck in the contact center queue for 240.1 minutes.  They seem to be phantom calls, perhaps someone hanging up. This isn't happening much but 5 times in the month of January.   We are running: Cisco Unified CCX Administratio...

Hi I need to save the caller dialing history into the variables in a script, so i add "Set Enterprise Call Info" to save before or after "Call Consult Transfer" to the destination, however, i can't find any records in the custom variable report, if t...

Is there specific logs to gather through RTMT to find out information why my datasource wont connect to my SQL database.

We are getting the below error while fetching reports in CUIC(Attached the Error details) CUIC Version: 8.5.4  Please let me know if any solution to fix this issue

Invalid Enterprise CTI message header message in event log on PGIn event viewer on PG server, the following warning message generated in the event log:Source: Cisco systems Inc., ICMCategory: CTILinkEvent ID: 49163Invalid Enterprise CTI message heade...

Is there a list of UCCX versions that SocialMiner 11.5 can work with?  On Cisco.com download page I only see SocialMiner 11.5 available.  So I did not know if it would work with UCCX 11.0.1.  Thank you for your input.

Dears, I would like to know if is possible send data as DTMF Digits through an CVP application. We have an UCCE infraestructure installed on our customer, but they have a new project that will need transfer the call and data for an Avaya System. Is I...

Hi, I am having issue with CUIC reporting where agent login logout report shows logout reason code = 32764 I have uninstalled the CAD on agent desktop and see some network error in agent desktop logs. When I check the services on both UCCX Prim an...

Hi, I'm observing the following issue on UCCX (version 10.6.1.10000-39): UCCX has permanent Premium seats working fine;add a demo/temporary license (either additional Premium seats or Outbound IVR ports);let the demo license expire;restart the UCCX s...

In Cisco Supervisor Desktop is not clearing out an old email from Emailorders - Assigned

I have an XML file that needs to be edited. The file is: <Status Doc> <P1> <ClientID> </ClientID> <Status> </Status></P1><P2> <ClientID> </ClientID> <Status> </Status></P2><P3> <ClientID> </ClientID> <Status> </Status></P3> </Status Doc> I can get th...

Good evenning. We´re facing the error "abnormally disconnected with code 38." on VXML server daily. We have 10 VXML's servers on version Version 15.5(3)M1 and 18 CVP callservers running on version 9.0. What logs we should collect and analyze. Tks fo...