Hi,
We are using Finesse with Live data statistics for Live data . Agent and Skill Group status reports on Finesse Supervisor desktop layout .
Same finesse we are using second tap for EIM WIM Login page . I tried using HTTPS with FQDN name .
F...
Hi,it would be great if you help me to find a way how to connect third-party ACD to unified ICM. I mean ACD which is not listed in the Supportability Matrices. Is it possible? Does PG have a documented interface?
I was debugging a script where I used a statement like this (where "cucm_user" is a user variable):
cucm_user = Get User("myUserName")
After running the commands above I see (in my debug) that cucm_user is set to "USER[myUserName]" by the Get User st...
can someone please let me know how can i pass Peripheral Variable to Avaya UUI via Definity PG
I can see the settings of Call Control Variables at PG explorer but what ever variable i set it always passes PV5, how can i set some other PV to pass th...
Dear All,
we have CUCM 11.5.1.10000-6 and UCCX 11.5.1.10000-61 in lab environment when I try to create CCG they give me this error "Error while performing the operation. Please look into logs for more information.".
I check the computability matrix...
Dear Team,
We have implemented courtesy call back in version 11.0.1 and working fine , but call back offer calls cli label is showing as CVP_11_0_0_0_3 with ANI .
Please find attached snapshot , please let me know how to remove the label for CCB...
Hi folks,
I reviewed the messages on Cisco support forum but most of them are related to CAD and CTIOS. Need suggestion on how shall I achieve "Agent can transfer / re-route to another skill group" Usually this happens when customer call is landed i...
This video series focused on Cisco Unified Contact Center Express version 11.5 consist of individual, short demonstrations that highlight CCX v11.5 specific feature/functionality from both the agent and supervisor view. The goal is to provide you wit...
All,
I need some data from the "Team State Report" & some from "Voice CSQ Summary Report" in a custom report. It was my understanding that this was not achievable in 9.x. Is this still true in 10.6?
Additionally, I need to set a threshold on two fi...
In Finesse Administration page , there is a gadget in Desktop Layout for supervisor /desktop/gadgets/TeamPerformance.jsp Could I make change to this jsp?
Hello,
We have a UCCX deployment that has ran for approximately 10 years and gone through several upgrades, now it turns on System version: 9.0.2.11001-24
We noticed there are some slowness on our CUIC so we decided to run a Purge on the Historical D...
Hi,
I'm encountering some problems with call transfer.When an inboud call arrives on the contact center this one tries to transfer the call to an internal number, but often the call goes down.I notice that on contact center configuration on Call Man...
On the Social Miner SRND said that SocialMiner needs direct communication to the Web server host but not to the end user browser. Every time I chat , the browser opens a separate session to the Miner directly. Even the code for the webchat points to ...
Hello All,I have a UCCX version 11 , and trying to load the ThickClientScreenPop Gadget ..as per the guide inside the PDF , we will need to upload below files into the Finesse 3rdpartygadget directory , as attachedThe Jar file "JavaScreenPop.jar" is ...
We are going to start using Postion In Queue for one of our call centers but I am having a hard time getting some info. Things I am looking for are:- what exactly does the cisco prompt say? Just the number in queue?- Do we have to record a prompt f...
