Auto Answer issue after upgrading to UCCX 8.5

[bfollmer1]

Hello -  Since migrating to UCCX 8.5, all calls to an agent phone will auto answer regardless if the agent is logged in or logged out. Prior to the migration / upgrade, auto answer occurred only when the agent was logged in. I have been searching high and low for a setting but haven't found it yet. Any help is appreciated...  Thank you.           

[Aaron Harrison · Accepted solution]

Hi

Have you checked the auto-answer setting on the line (DN) in CUCM? If the user is logged out of UCCX it must be the CUCM config that is making it auto answer.

Regards

Aaron

[nz78au · Accepted solution]

Hi

Auto answer has nothing to do with the agent logged in or not as it is controlled by CUCM line (DN) configuration. I have configured a customer contact center agents auto answer with headsets but no one calls agents on their UCCX extension, calls come through only via the CTI RP.

Let me know if it clarifies your situation.

Regards,

Faiz

[anchoudh · Accepted solution]

Hi,

Also check if you written any of the CDA (Cisco Desktop Administrator) custom workflows for this operation.

Thanks,

Anand

[bfollmer1]

Thank you all for your input and advice. 

Seems I was lead to believe auto answer functioned differently prior to our upgrade when in fact, it did not - - - right or wrong....