02-05-2015 08:07 AM
On Unified CCE Administrator Manage > Agent > Desk Settings. there's an option to configure Auto Answer.
How can my gadgets read that setting? are those settings available by the FinesseJavaScriptLibrary or is there any way to read/receive those settings?
Reference manual settings:
Packaged CCE Administration Guide for Release 9.0(x) - Manage Agents [Cisco Packaged Contact Center Enterprise] - Cisco
Solved! Go to Solution.
03-04-2015 12:37 PM
Finesse and CCE communicate with each other to send and receive the desktop settings.
The Desktop Settings are not available as an API or in the Finesse JavaScript library.
03-04-2015 12:37 PM
Finesse and CCE communicate with each other to send and receive the desktop settings.
The Desktop Settings are not available as an API or in the Finesse JavaScript library.
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