On Unified CCE Administrator Manage > Agent > Desk Settings. there's an option to configure Auto Answer.
How can my gadgets read that setting? are those settings available by the FinesseJavaScriptLibrary or is there any way to read/receive those settings?
Reference manual settings:
Packaged CCE Administration Guide for Release 9.0(x) - Manage Agents [Cisco Packaged Contact Center Enterprise] - Cisco
Solved! Go to Solution.
Finesse and CCE communicate with each other to send and receive the desktop settings.
The Desktop Settings are not available as an API or in the Finesse JavaScript library.
Finesse and CCE communicate with each other to send and receive the desktop settings.
The Desktop Settings are not available as an API or in the Finesse JavaScript library.