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armandoramirez
Beginner

Auto-answer setting on gadgets

On Unified CCE Administrator Manage > Agent > Desk Settings. there's an option to configure Auto Answer.
How can my gadgets read that setting? are those settings available by the FinesseJavaScriptLibrary or is there any way to read/receive those settings?


Reference manual settings:
Packaged CCE Administration Guide for Release 9.0(x) - Manage Agents [Cisco Packaged Contact Center Enterprise] - Cisco

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ewindgat
Contributor

Finesse and CCE communicate with each other to send and receive the desktop settings.

The Desktop Settings are not available as an API or in the Finesse JavaScript library.

View solution in original post

1 REPLY 1
ewindgat
Contributor

Finesse and CCE communicate with each other to send and receive the desktop settings.

The Desktop Settings are not available as an API or in the Finesse JavaScript library.

View solution in original post

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