02-24-2014 07:14 AM - edited 03-14-2019 01:08 PM
Hi,
Anybody please help whether i can automate importing the contacts to UCCX outbound campaign.
I need to update the contact list in every 4 hours. So how can i make it automated. Whether any webservice available for it.
Please help
02-24-2014 09:17 AM
This is possible starting in CCX v9 and more so in v10 where there is a REST API for provisioning operations. The outbound direct preview section of this API was fleshed out further in 10.0
https://developer.cisco.com/site/collaboration/contact-center/uccxapi/overview/
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02-24-2014 09:13 PM
Hi Jonathan,
Thanks for your reply.
Could you please elaborate it more. Am not clear actually.
Also please help me to find documents regarding it
02-25-2014 04:49 AM
There is no pre-built GUI to do this. You would need to write an off-box application or script which loads the contacts through the HTTP REST provisioning API. Documentation is at the link I provided above.
11-16-2015 05:43 AM
Please check below link for a Campaign Manager
https://supportforums.cisco.com/document/12705126/cisco-uccx-campaign-manager
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