Bosh Connection automatically closed

[pravin1]

Hi Team,

We have developed custom Cisco finesse agent desktop using rest API and using BOSH (XAMPP) to make connection with Finesse server. Everything is working fine but when logged in agent is in idle for couple of minutes BOSH connection gets closed with following error in logs.

closed: <stream:error xmlns:stream="http://etherx.jabber.org/streams"><service-unavailable xmlns="urn:ietf:params:xml:ns:xmpp-streams"/></stream:error>

Please help me to understatnd why this error comes and how we can resolve this issue.

Regards,

Pravin 

[bill.king1]

BOSH is being deprecated, so would you want to try another method?
https://developer.cisco.com/docs/finesse/#!deprecated-features

[realexan]

Hi @pravin1 ,

Could you please try the ping mechanism mentioned here: https://community.cisco.com/t5/contact-center/finesse-custom-cti-toolbar-integration-with-finesse-12-6/m-p/4667350#M13204

Regards,

Renjith