CAD 7.6.3 (UCCE 7.5.9).. possible bug?

[jpsweeney77]

After upgrading to CAD 7.6.3 from CAD 7.5.6 we are having an issue with Peripheral Variables displaying in CAD. Initially we thought they weren't making it altogether but after further review it turns out they come through on the Ringing Event but disappear when answered. It seems TAC is currently finding the same thing in their lab. Just curious if anyone out there has a CAD 7.6 with UCCE 7.5.x that would like to test it out? BTW, ECC vars have no issue they remain through the life of the call to the CAD desktop. Strange indeed. Also, there is no workflow on Answer in play here.

[jpsweeney77]

It's a bug...  workaround is to move Peripheral Variables into ECC variables. At least that is working for this customer.

CSCts40575

Symptom:

After upgrading 7.2.1 to 7.6.3 Agents no longer get Enterprise Variable Data- While call is reserved the variables are populated correctly but when call connects the Enterprise Data Variables clear to N/A

Conditions:

Issue is seen when CAD is upgraded to 7.6.3 version

Workaround:

None