05-23-2014 11:16 PM - edited 03-14-2019 01:27 PM
Hi all,
One of the call agent unable to login to CAD. When the user credentials are given, it's showing:
'ERROR: UNABLE TO DOWNLOAD FILE. COULD NOT OPEN REQUEST'
Any help will be appreciated.
05-25-2014 10:16 PM
In your internet explorer settings and disable the proxy server options and see if problem is resolved. If it is resolved put in a exception. The problem seems to be your proxy server not your user. Try and let me know, that is normally the common issue.
05-25-2014 11:51 PM
Hi Derek,
Thanks for your reply.
Other agents are able to login to CAD in the same computer. So I dont think that it's an issue with internet explorer.
05-26-2014 09:45 AM
no..not with explorer, with proxy settings. Do they all use a different login? If so the proxy settings may be different. I had the same exact issue and it only followed one user and it was the proxy settings.
05-29-2014 07:47 AM
Hi Fayiz,
There is a setting for Auto detect proxy settings under:
Internet explorer--> Tools--> Internet options--> connections--> LAN settings--> uncheck "automatically detect settings"
This needs to be unchecked. Please check this and let us know
Cheers!
Regards,
Arundeep
05-26-2014 09:56 PM
Hi Derrek,
When ever the CAD application is launched it checks for the availability of newer version. CAD makes uses of True Update which is located at C:\Program Files\Cisco\Desktop\bin\update.exe
In order to avoid this error from happening, perform these steps before the upgrade:
Regards
Ravi
06-02-2014 12:16 PM
Hi guys,
it was a connectivity issue. thanks for your comments. 5 stars for all of you for the help
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide