Good Afternoon, I have searched all over but cannot find an answer to my specific question. Currently we have provided our customers with a way to bypass our central queue to access an automated self help option. This option uses the "*...
Hi all, Can some one tell me how CCB works, mainly i need to know will it occupy any dialer ports or not. Any documents regarding about how CCB works would be appreciated.] Hari
Hi We have a possible EIM installation that depends on wether or not it's possible to access customers emial history in EIM from external business systemDoes anyone have experiences with this and is it possible?Henrik
hi I have received request to find out if it is possible to close the queue every two weeks on a Wednesday at 2pm. I don't think it is possible without creating something similar to holiday check where I have to create an xml file and put every date...
Summary: HiI am designing an UCCE with HA but my customer have a question that I don't know how to answer.My customer asks:If we have AW-HDS-DDS side A and AW-HDS-DDS side B.AW-HDS-DDS A pointing to CC AAW-HDS-DDS B pointing to CC Band we lost for so...
Hello All,I'm newbie to the UCCX scripting and need the assistance in understanding few things..I have created a script with the basic menu options. it is working fine. Now I want the agents to know which option was selected - either by displaying t...
After upgrading the Rogger to 9.0(4) and trying to log into https://localhost/cceadmin to select deployment type. The Domain field is blank and I'm getting an error: "Could not load the list of domains. Please ensure that active directory is worki...
Hi,I would like to use corporate ssl certs for webview and reskill to avoid the user having to install the self signed certificate on the local machine. Has anyone any experience of this? Can it cause any unforseen problems?My plan for webview is to ...
Dear all,I'm a newbie on Work Force Management. I have read a few docos but still a bit confused on the following:1. What features does WFM has that plain UCCX can't do? I'm just curious what brings WFM on top of UCCX?2. I have read multiple doco ...
Hi AllI have installed CIM version 9 but when i start cisco service, javaw processes are not coming UP. from logs i've found the following. also i am attaching the logs for reference."Failed to launch task : Description : Failed to execute task task...
HiI configured an UCCE verssion 9 but in my PG Explorer I see these fields:Primary CTI AddressSecondary CTI AddressMy question is:I should set those fields with the IPs of my CTI Servers?I tried setting the IPs and not setting the IPs but I don't see...
Good Day! I can't transfer call to another operator from Cisco agent Desktop, but this function is avaliable from IP Communicator. I received a call using CAD, press up on the button "Transfer call", then show up the window with keyword for ...
