CAD client parallel with CTIOS client

[ELM NMS Team]

Can i use both client in same time ?

now i using CAD but for licing , i need to using CTIOS client for new agent.

If not , and i remove CAD and useing only ctios , is there any issue in reporting ?

Can i run Finesse with ICM V8 ?

Thanks

[Gergely Szabo · Accepted solution]

Hi,

unless you do something very specific in CAD (which cannot be done in CTIOS) then no, there should not be any problems with reporting.

Finesse is supported with ICM 8.5(x) upwards.

G.

[david.macias · Accepted solution]

Gergely is correct, look at your CAD admin for any workflows which might be configured.  If you don't have any, then the agent experience between CAD and CTIOS will be very close.

david

[ELM NMS Team]

Thanks a lot Gergely and David

Ok , Can i run both of them at same time , some agent work with CAD other with ctios client ?

Best regards

[Gergely Szabo]

Hi, yes, you can.

G.

[ELM NMS Team]

Thanks Gergely

But i dont know why its not work with me

CAD work fine but if try to login same agent with ctios not work?

this is log

01/06/14 16:56:50.073  CTIOSTrace - InitInstance(), Creating window for message processing...

01/06/14 16:56:50.073  CTIOSTrace - InitInstance(), Created window.

01/06/14 16:56:50.073  CTIOSTrace - InitInstance(), Starting message pump...

01/06/14 16:56:50.073  CTIOSTrace - CConnectionMonitor::MonitorThread()

01/06/14 16:56:50.073  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 0 Connections.

01/06/14 16:56:50.104  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_3336).

01/06/14 16:56:50.104  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

01/06/14 16:56:50.104  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 0, (CTIOSSoftphone.exe_192_3336)

01/06/14 16:56:50.104  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.

01/06/14 16:56:50.104  ********* Started logging facility for CTIOSSoftphone.exe_192_3336 *********

01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, ServerMonitorThread started successfully.

01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Debug Output is OFF.

01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Screen Output is ON.

01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitThread started successfully.

01/06/14 16:56:50.104   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitCurUserThread started successfully.

01/06/14 16:56:50.120  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_2572).

01/06/14 16:56:50.120  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

01/06/14 16:56:50.120  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 1, (CTIOSSoftphone.exe_192_2572)

01/06/14 16:56:50.120  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.

01/06/14 16:56:50.120  ********* Started logging facility for CTIOSSoftphone.exe_192_2572 *********

01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, ServerMonitorThread started successfully.

01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Debug Output is OFF.

01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Screen Output is ON.

01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitThread started successfully.

01/06/14 16:56:50.120   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitCurUserThread started successfully.

01/06/14 16:56:50.370   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::SetSupervisorSilentMonitorMode

01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::Connect: Missing CTIOS_MAXHEARTBEATS keyword. Using default value [3]

01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsObject(05522158)::ReportError( Code(-100) )

01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  ** Attempting to connect to server [192.168.200.134 (192.168.200.134) port:42028] **

01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::InitializeSecureSockets(), security path [C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Security\]

01/06/14 16:56:55.335   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::InitializeSecureSockets(), HandshakeTime [5000]

01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd(1548)  CSSLCtx::ConfigCACert(), error:02001002:system library:fopen:No such file or directory

01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd(1548)  CSSLCtx(0554D6F0)::ConfigCACert(), Error loading certificates locations

01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd(1548)  CSSLClient(0554D6F0)::Init(), failed to configure CA certificate

01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::OpenSecure, failed to create, set, and configure Context and SSL objects

01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff

01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19016474 CurSvr:192.168.200.134 CurPort:42028 SecConn:0)

01/06/14 16:56:56.474   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CComSession::GetCurrentAgent. Invalid Agent pointer...

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CCtiOsObject(05522158)::ReportError( Code(-100) )

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CComCtiosObject::GetValueArray. No value associated with property -> Login

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest(eGlobalSettingsDownloadRequest)

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest: (DsktpTyp:0 CTIOSClntVer:8.5.1)

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CCtiOsObject(05522158)::ReportError( Code(-100) )

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd(1548)  CComCtiosObject::GetValueArray. No value associated with property -> Login

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eGlobalSettingsDownloadConf ), EnablementMask = ffffffff

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eGlobalSettingsDownloadConf DsktpSetngs:(ScrnPref:(MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0)) Grid:(SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40)))) Login:(ConnProfs:(UCCE:(PrphID:5000 CtiOsA:elmprgrb CtiOsB:192.168.200.133 PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:35 RejIfAlrdyLogdIn:0 IPCCSMEnbl:1 TOS:0 SMSVC:(HBIntv:5000 TOS:0HeartbeatRetries:5 ListenPort:42228)SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))IPCCSilentMonitor:(Settings:(HBIntv:5 MediaTermPort:4000 TOS:0 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0)) SoundPreferences:(DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0)) Version:()) CILConnID:2678)

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnGlobalSettingsDownloadConf()

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(ScreenPreferences) (MainScreen:(AgentStatisticsIntervalSec:15 BringToFrontOnCall:1 FlashOnCall:0 RecordingEnabled:0) TeamRealTime:(ColumnAutoResize:0))

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(Grid) (SGStats:(Col:(1:(Typ:SkillGroupNumber Hdr:SkillGroupNumber) 10:(Typ:AgentsTalkingOther Hdr:AgentsTalkingOther) 11:(Typ:AgentsHold Hdr:AgentsHold) 12:(Typ:AgentsReserved Hdr:AgentsReserved) 13:(Typ:AgentsBusyOther Hdr:AgentsBusyOther) 14:(Typ:AgentsWorkNotReady Hdr:AgentsWorkNotReady) 15:(Typ:AgentsWorkReady Hdr:AgentsWorkReady) 16:(Typ:HandledCallsToday Hdr:HandledCallsToday) 17:(Typ:HandledCallsTalkTimeToday Hdr:HandledCallsTalkTimeToday) 2:(Typ:SkillGroupName Hdr:SkillGroupName) 3:(Typ:RouterCallsQNow Hdr:RouterCallsQNow) 4:(Typ:LongestRouterCallQNow Hdr:LongestRouterCallQNow) 5:(Typ:AgentsLoggedOn Hdr:AgentsLoggedOn) 6:(Typ:AgentsNotReady Hdr:AgentsNotReady) 7:(Typ:AgentsReady Hdr:AgentsReady) 8:(Typ:AgentsTalkingIn Hdr:AgentsTalkingIn) 9:(Typ:AgentsTalkingOut Hdr:AgentsTalkingOut))) AGStats:(Col:(1:(Typ:CallsHandledToday Hdr:CallsHandledToday) 2:(Typ:HandledCallsTimeToday Hdr:HandledCallsTimeToday) 3:(Typ:TimeTalkingToday Hdr:TimeTalkingToday) 4:(Typ:TimeHoldingToday Hdr:TimeHoldingToday) 5:(Typ:TimeReadyToday Hdr:TimeReadyToday) 6:(Typ:TimeNotReadyToday Hdr:TimeNotReadyToday)))CallAppearance:(Col:(1:(Typ:CallID Hdr:CallID) 10:(Typ:Var2 Hdr:Var2editable:true maxchars:40) 11:(Typ:Var3 Hdr:Var3editable:true maxchars:40) 12:(Typ:Var4 Hdr:Var4editable:true maxchars:40) 13:(Typ:Var5 Hdr:Var5editable:true maxchars:40) 14:(Typ:Var6 Hdr:Var6editable:true maxchars:40) 15:(Typ:Var7 Hdr:Var7editable:true maxchars:40) 16:(Typ:Var8 Hdr:Var8editable:true maxchars:40) 17:(Typ:Var9 Hdr:Var9editable:true maxchars:40) 18:(Typ:Var10 Hdr:Var10editable:true maxchars:40) 2:(Typ:CallStatus Hdr:CallStatus) 3:(Typ:CallType Hdr:CallType) 4:(Typ:DNIS Hdr:DNIS) 5:(Typ:ANI Hdr:ANI) 6:(Typ:CED Hdr:CED) 7:(Typ:DialedNumber Hdr:DialedNumber) 8:(Typ:Wrapup Hdr:Wrapupeditable:true maxchars:39) 9:(Typ:Var1 Hdr:Var1editable:true maxchars:40))))

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(Login) (ConnProfs:(UCCE:(PrphID:5000 CtiOsA:elmprgrb CtiOsB:192.168.200.133 PortA:42028 PortB:42028 HB:5 MaxHBs:3 AutoLogin:1 WarnIfAlrdyLogdIn:0 ShowFldBitMsk:35 RejIfAlrdyLogdIn:0 IPCCSMEnbl:1 TOS:0 SMSVC:(HBIntv:5000 TOS:0HeartbeatRetries:5 ListenPort:42228)SwitchCapabilityBitMask:2134842367 WarnIfSilentMonitored:0)))

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(IPCCSilentMonitor) (Settings:(HBIntv:5 MediaTermPort:4000 TOS:0 MonIPPort:39200 HBTmout:15CCMBasedSilentMonitor:0))

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(SoundPreferences) (DTMF:(Mute:0) DialTone:(Mute:0) OrgTone:(Mute:1) RngInTone:(Mute:1) All:(Mute:0))

01/06/14 16:56:56.490   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::DeskSetting(Version) ()

01/06/14 16:56:56.537   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionClosed ), EnablementMask = ffffffff

01/06/14 16:56:56.537   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionClosed)

01/06/14 16:56:56.537   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionClosed()

01/06/14 16:57:02.625  CTIOSTrace - CConnectionMonitor::AddClient(CTIOSSoftphone.exe_192_972).

01/06/14 16:57:02.625  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting for list to be modified

01/06/14 16:57:02.625  CTIOSTrace - CConnectionMonitor::AddClient, Adding Connection 2, (CTIOSSoftphone.exe_192_972)

01/06/14 16:57:02.625  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 3 Connections.

01/06/14 16:57:02.625  ********* Started logging facility for CTIOSSoftphone.exe_192_972 *********

01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, ServerMonitorThread started successfully.

01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Debug Output is OFF.

01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, Screen Output is ON.

01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitThread started successfully.

01/06/14 16:57:02.625   192  CTIOSSoftphone  Thd(1548)  LogWrapper::Start, WaitCurUserThread started successfully.

01/06/14 16:57:11.275   192  CTIOSSoftphone  Thd(1548)  CSSLClient(0554D6F0)::SaveClientCacheSession(), SSL object is NULL

01/06/14 16:57:11.275   192  CTIOSSoftphone  Thd(1548)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14 16:57:12.305   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).

01/06/14 16:57:12.305   192  CTIOSSoftphone  Thd(1548)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CNetPort(05579D70)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CCilConnection(05579BD8)::OpenConnection, FAILED

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  Connection disconnected, host [192.168.200.133].

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CCtiOsObject(05522158)::ReportError( Code(-1) )

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CComSession::Connect. Failed to invoke Connect method...

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19033320 RsnCode:3 FailedSvr:192.168.200.133)

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19033320]

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[192.168.200.133]

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[3]

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd(1548)  CComSession::GetCurrentAgent. Invalid Agent pointer...

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  [] EnableSkillGroupStatistics:  No ConnectionProfile Main Contact Center in session properties

01/06/14 16:57:13.320   192  CTIOSSoftphone  Thd( 740)  Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19033335 CurSvr:elmprgrb CurPort:42028 SecConn:0)

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTIOS Server Online

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::TriggerAutoLogin, AutoLogin is Disabled.

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTIOS Server Online

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CComSession::GetCurrentAgent. Invalid Agent pointer...

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession(05522158)::OnConnection-ERROR Null agent pointer

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)

01/06/14 16:57:13.335   192  CTIOSSoftphone  Thd(1548)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)

01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff

01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19043358 HBIntv:5000 MissedHBs:1)

01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()

01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19043358]

01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[1]

01/06/14 16:57:23.358   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]

01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff

01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19048370 HBIntv:5000 MissedHBs:2)

01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()

01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19048370]

01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[2]

01/06/14 16:57:28.370   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd(3880)  CCilConnection(05579BD8)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd(3880)  CCilConnection(05579BD8)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd(3880)  Connection disconnected, host [elmprgrb].

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19053382 RsnCode:1 FailedSvr:elmprgrb)

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19053382]

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[elmprgrb]

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[1]

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]

01/06/14 16:57:33.382   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14 16:57:34.412   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).

01/06/14 16:57:34.412   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCilConnection(00D93288)::OpenConnection, FAILED

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  Connection disconnected, host [192.168.200.133].

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19055427 RsnCode:3 FailedSvr:192.168.200.133)

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19055427]

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[192.168.200.133]

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[3]

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).

01/06/14 16:57:35.427   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19055442 CurSvr:elmprgrb CurPort:42028 SecConn:0)

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTIOS Server Online

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::TriggerAutoLogin, AutoLogin is Enabled.

01/06/14 16:57:35.442   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTIOS Server Online

01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff

01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19065468 HBIntv:5000 MissedHBs:1)

01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()

01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19065468]

01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[1]

01/06/14 16:57:45.468   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]

01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff

01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19070479 HBIntv:5000 MissedHBs:2)

01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()

01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19070479]

01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[2]

01/06/14 16:57:50.479   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd(3496)  CCilConnection(00D93288)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd(3496)  CCilConnection(00D93288)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd(3496)  Connection disconnected, host [elmprgrb].

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19075491 RsnCode:1 FailedSvr:elmprgrb)

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19075491]

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[elmprgrb]

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[1]

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]

01/06/14 16:57:55.491   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14 16:57:56.521   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).

01/06/14 16:57:56.521   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCilConnection(00D93288)::OpenConnection, FAILED

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  Connection disconnected, host [192.168.200.133].

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19077520 RsnCode:3 FailedSvr:192.168.200.133)

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19077520]

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[192.168.200.133]

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[3]

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, WARNING Max number of connect retries exhausted.

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff

01/06/14 16:57:57.520   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19077520 CurSvr:elmprgrb CurPort:42028 SecConn:0)

01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)

01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)

01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)

01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)

01/06/14 16:57:57.536   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline

01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff

01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19087543 HBIntv:5000 MissedHBs:1)

01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()

01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19087543]

01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[1]

01/06/14 16:58:07.543   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]

01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnMissingHeartbeat ), EnablementMask = ffffffff

01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnMissingHeartbeat EvtTime:19092555 HBIntv:5000 MissedHBs:2)

01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnMissingHeartbeat()

01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)     EventTime ---------[19092555]

01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)     MissedHeartbeats --[2]

01/06/14 16:58:12.555   192  CTIOSSoftphone  Thd( 740)     HeartbeatInterval -[5000]

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 128)  CCilConnection(00D93288)::WatchdogThread, FAILED all heartbeat retry attempts, closing connection

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 128)  CCilConnection(00D93288)::WatchdogThread, Calling OnLinkFailed( Reason 1 (eMissedHeartbeats) ) callback

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 128)  Connection disconnected, host [elmprgrb].

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19097566 RsnCode:1 FailedSvr:elmprgrb)

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19097566]

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[elmprgrb]

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[1]

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [192.168.200.133], port [42028]

01/06/14 16:58:17.566   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14 16:58:18.581   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).

01/06/14 16:58:18.581   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine refused connection. (WSAECONNREFUSED), Error Number(10061).

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCilConnection(00D93288)::OpenConnection, FAILED

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  Connection disconnected, host [192.168.200.133].

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnectionFailure ), EnablementMask = ffffffff

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnectionFailure EvtTime:19099580 RsnCode:3 FailedSvr:192.168.200.133)

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnConnectionFailure()

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)     EventTime --------[19099580]

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)     FailedServer -----[192.168.200.133]

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)     ReasonCode -------[3]

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionIsLost:: Adding system event eSysCTIOSServerOffline

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTI OS Server Offline

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTI OS Server Offline

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::FailOverConnect, Client connecting to [elmprgrb], port [42028]

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  Attempting to resolve hostname [elmprgrb] to IP address (gethostbyname).

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  ** Attempting to connect to server [elmprgrb (192.168.200.134) port:42028] **

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent( eOnConnection ), EnablementMask = ffffffff

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnEvent, (MsgID:eOnConnection EvtTime:19099580 CurSvr:elmprgrb CurPort:42028 SecConn:0)

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eIdentifyClientRequest)

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (ClntPwd:(null) CILClntID:WHD15-192-740 CTIOSClntVer:8.5.1)

01/06/14 16:58:19.580   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest(eSetSessionModeRequest)

01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::MakeRequest: (PrphID:5000 PrphTyp:0 AGState:eUnknown AvailTimeTdy:0 LogdOnTimeTdy:0 NotRdyTimeTdy:0 AGOutCallsTdy:0 AGOutCallsTlkTimeTdy:0 AGOutCallsTimeTdy:0 AGOutCallsHldTdy:0 AGOutCallsHldTimeTdy:0 HdlCallsTdy:0 HdlCallsTlkTimeTdy:0 HdlCallsTimeTdy:0 IncCallsHldTdy:0 IncCallsHldTimeTdy:0 IntCallsHldTdy:0 IntCallsHldTimeTdy:0 AvailTimeSess:0 LogdOnTimeSess:0 NotRdyTimeSess:0 AGOutCallsSess:0 AGOutCallsTlkTimeSess:0 AGOutCallsTimeSess:0 AGOutCallsHldSess:0 AGOutCallsHldTimeSess:0 HdlCallsSess:0 HdlCallsTlkTimeSess:0 HdlCallsTimeSess:0 IncCallsHldSess:0 IncCallsHldTimeSess:0 IntCallsSess:0 IntCallsTimeSess:0 IntCallsRcvdTimeSess:0 IntCallsHldSess:0 IntCallsHldTimeSess:0 IntCallsTdy:0 IntCallsTimeTdy:0 HdlCallsAftCallTimeSess:0 HdlCallsAftCallTimeTdy:0 MRDID:0 ICMAGID:0 AGMode:2 MaxTaskLim:0 NumTasks:0 AGExt:(null) AGID:7481 AGInstr:7481 SGs:() UniqObjID:(null) IntCallsRcvdTdy:0 IntCallsRcvdTimeTdy:0 IntCallsRcvdSess:0 ClntAGTempID:agent.1389016622 ClassId:1 IsSupv:0 LstErr:(1548:1) ConnMode:1 AutoLogin:1 SavAGState:9 WaitforRecvry:0 SavLoginInfo:() CurProf:UCCE LoginTime:0 IsAGTeamMbr:0 AGAvailStatus:-1 ICMAvailTimeSess:0 RoutblTimeTdy:0 ICMAvailTimeTdy:0 RoutblTimeSess:0 LoginNam:(null) AGCallMode:0 SMTgtAGUID:(null) SMCallUID:(null) SavAGGreetState:2)

01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  NotifyConnectionRestored:: Adding system event eSysCTIOSServerOnline

01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::OnCtiOsFailure, FailureCode(10).

01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)      ErrorMessge : CTIOS Server Online

01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  CCtiOsSession::TriggerAutoLogin, AutoLogin is Enabled.

01/06/14 16:58:19.596   192  CTIOSSoftphone  Thd( 740)  Server Connection Status : CTIOS Server Online

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_972) Abandoned

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_972)

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 2 Connections.

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_3336) Abandoned

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_3336)

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Waiting on 1 Connections.

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Connection (CTIOSSoftphone.exe_192_2572) Abandoned

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::RemoveClient, Removing Connection (CTIOSSoftphone.exe_192_2572)

01/06/14 16:58:20.954  CTIOSTrace - CConnectionMonitor::MonitorThread, Posting Quit Message

01/06/14 16:58:20.954  CTIOSTrace - WndProc(WM_DESTROY)

Thanks

[Gergely Szabo]

Hi,

please double check the CTI OS server settings (IP addresses, port) on the client, it's trying to connect to a host which is refusing the connection. Also make sure that the CTI OS server is listening at the specified port (42028) on the server.

01/06/14 16:58:18.581   192  CTIOSSoftphone  Thd( 740)  ** Attempting  to connect to server [192.168.200.133 (192.168.200.133) port:42028] **

01/06/14  16:58:19.580   192  CTIOSSoftphone  Thd( 740)   CNetPort(0557B3F0)::Open, WARNING,, Connection to Host[], Target machine  refused connection. (WSAECONNREFUSED), Error Number(10061).

Same with elmprgrb.

G.

[david.macias]

Can you ping the CTIOS server by hostname?  If not, can you add the hostnames to your hosts file and try it again?

david

[ELM NMS Team]

Dear Gergely

the software connected but i can not login as agent. if i chane the port , it is not connected at all

Dear David

yes i can ping by hostname

Thanks

[ELM NMS Team]

when i install the server i did not enable the security , but when i install the client , i have to enter password

, i have ctios server v 8 and client 8.5 because i work with win 7 64 bit

[ELM NMS Team]

I tested in server 2003 ctios client v8 same configuration , and working fine ,

Is the issue becouse i using v 8.5  OR somthing else.

Thanks

[ELM NMS Team]

Dear

Any one installed in win 7 64 bit can help me

Thanks

[ELM NMS Team]

Any Help