02-06-2018 03:24 PM
Per Guide:
The CAD to Finesse Migration utility automates the migration of some Cisco Agent Desktop (CAD) configuration data to Cisco Finesse. The utility is run from a client with connectivity to the CAD and Finesse servers and allows for multi-stage migration of configuration data. The Reason Codes, Wrapup Codes, Phone Books, Contacts and some workflow actions are migrated.
For more details see, https://developer.cisco.com/site/finesse/downloads/cad-to-finesse/index.gsp
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The link is dead and I'm unable to find it. Is there anywhere I can download this uiltity still?
Solved! Go to Solution.
02-06-2018 08:43 PM
Hi James,
The new link is: https://developer.cisco.com/docs/finesse/#cad-to-finesse-migration-tool
Thanx,
Denise
02-06-2018 08:43 PM
Hi James,
The new link is: https://developer.cisco.com/docs/finesse/#cad-to-finesse-migration-tool
Thanx,
Denise
03-27-2018 08:46 AM
Does anyone know if this utility may be used with 10.6 as the target version?
I have a client migrating from 9.0(2) to 10.6 so that we may gracefully migrate CAD to Finesse ... and then a final upgrade to 11.5.
Thanks in advance,
Brian
03-27-2018 09:23 AM
Hi,
I haven't used the utility myself, but I would email the author of the utility "rlafount@cisco.com" to verify.
Thanx,
Denise
03-27-2018 09:25 AM
I did, thanks Denise. I'll post a reply once I hear back.
Thanks and regards,
Brian
03-29-2018 08:10 AM
I exchanged emails with Ryan, here's the outcome:
"Yes, you can export on 9.0(2), then upgrade, then run the tool again to import into the 10.6 version. I would try it in the lab first, just to make sure on your specific setup."
03-29-2018 09:27 AM
Thanks for updating the community with the reply. If it is not too much ask, if you do indeed try what Ryan is suggesting, can you keep us posted on whether or not it actually worked?
03-29-2018 11:05 AM
Will do. The upgrade is several weeks out. If you don't see a reply feel free to nudge me.
Regards,
Brian
07-25-2018 10:33 AM
Hi @Brian Carscadden - I was wondering if this tool actually worked for you? What type of information did it migrate over?
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