CAD Transfered agent name not display in answered agent Desktop

[Shalid Kurunnan Chalil]

Dear guys;

we are having a setup which having two sites (A &B) with independant pair of CAD and PG in each site. I am facing an issue while agent transfer do blind transfer to another queue. 

when agent transfer call from Site A and if the call is answered by Agent in Site B; the CAD shows the CTI RP information. (bad)

but when an agent transfer from Site A and if the cal is answered by agent in Site A itself, the CAD shows the name of the agent who transferred the call. (good)

so please guide me how can i achieve the name of the transferred agent to be display in first case. if the call is from different cad and answered in another CAD in same ucce deployment. 

CAD : 8.5

UCCE 8.5

transfer type: blind transfer

agent click on the customized transfer button for blind transfer --> it will trigger 7577 CTI RP and invoke the script and route call to queue. 

my script:

Please let me if you required additional information. 

Regards,

Shalid K.C

[sadswami]

Can you share ctisvr log from Agent PG?

[Shalid Kurunnan Chalil]

Hi Swami, 

sorry for the late reply.  I had updated in the dropbox. kindle see the below URL for the same.  

logs:  https://www.dropbox.com/sh/25dsg2g7rzzvjce/AAAXp2gNk89yIBppTHP2aPYaa?dl=0

ANI (My number)          : 07701105437

Extension: 8299 (Final)

Extension : (transferred from ) : 8199

Agent ID: (transferred from ) : 5862

Regards,

Shalid K.C

[sadswami]

This is the expected behavior for blind transfer call. Try consult call and it will show first the calling agent's extension and after receiving the caller's CLID with UCCX 8.5 version.

You can try below as well:

This is easy, do you know how to create a TASK in CAD, if yes then create a task that has a function called Blind transfer (normal transfer using IP phone will not work in any way) and then let Agent1 use this task, when it used it will open the dial pad and from there he can dial Agent2 extension or ICM script, in this case the original callID will remain as is.

Good luck.

[Shalid Kurunnan Chalil]

Thank you for the reply.

i got your point. and i am using CAD blind transfer.  some of our peer shared a link from CVP SRND for network transfer and we had tried the same with out CTI RP .

but the case is same. The agent name [who transfer the call ] not appearing in CAD and it appears the Dialed number plan as CTI Route point number in CAD.

had referred earlier posts in the support forum related to network transfer and couldn't find anything useful 

if you come across anything which can be useful. Please let me know.   for now considering it as limitation of Cisco and let me see whether can convince the end user.

:(

Regards,

Shalid K.C