05-12-2011 12:17 PM - edited 03-14-2019 07:54 AM
Anyone know why this is?
05-24-2011 05:34 AM
Hello,
As its mentioned in the UCCX 7.0 SRND (Page 12) you need a premium license to use QM
" • Cisco Quality Managers (QM) and Advanced Quality Managers (AQM) provide call and screen recording, respectively, as well as quality management and are additional cost options available only with Cisco Unified CCX Premium. QM and AQM must be deployed on a separate dedicated server. "
HTH
Please rate this post if was helpful
Walter Solano
11-21-2019 06:19 AM
I came across the same issue, so I've been doing some work with a client to integrate Calabrio into a hosted QM solution that is much more intuitive and much lower cost than upgrading to premium.
Drop me a contact if this is something you might be interested in. I can organise trial accounts and share how you can do it.
https://www.winckless.com/contact-us.html
Best
Matt
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