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CALL_DELIVERED_EVENT (or other) - how to recognize a line

dbonagir
Cisco Employee
Cisco Employee

Hi,

I succesfully connected to UCCX in agent mode.

I can handle events thrown in different moments of a call, however my task is to recognize a line number. I mean a client is calling to our UCCX using a specific line (as a line I understand a specific phone number - there are many lines) and a Contact Center forwards this call to an agent (who is in Ready state). An agent accepts/answers a call and a call is established (call_established_event). I would like to recognize this line number.

I am not a UCCX administrator, so I may have used wrong nomenclature - if so, I'm sorry.

First time I notice an event concerning a call it is a call_delivered_event meaning my phone is alerting. I was able to extract some data, but I cannot see a line number anywhere. I also saw through other events, but I have no idea how to extract a line number.

These are data I extracted:

CALL_DELIVERED_EVENT (alerting...):

CallId=16779266;

SecondaryCallId = 16779267

ANI=;

DNIS=1002

CSQID = 0

DialedNumber=

CalledDeviceId = 1002

CallingDeviceId = [a client phone number]

AlertingDeviceId = 1002

ConnectionDeviceId = 1002

LastRedirectDeviceId =

ApplicationId = 0

CallerEnteredDigits =

CallWrapupData =

LocalConnectionState = LCS_ALERTING

EventCause = CEC_NEW_CALL

CallVariable1 =

CallVariable2 =

CallVariable3 =

CallVariable4 =

CallVariable5 =

CallVariable6 =

CallVariable7 =

CallVariable8 =

CallVariable9 =

CallVariable10 =

NumNamedArrays = 0

NumNamedVariables = 0

Line number should be 401 here.

I connected to contact center throug Open_Req setting agent mode (CTI_SERVICE_CLIENT_EVENTS + CTI_SERVICE_CLIENT_CONTROL), protocol version 14. Next I logged in as an agent using set_agent_state_req, changed a state to ready and then I was waiting for a call.

UCCX server is in version 10.6.1.10000-39

I will be gracefull for help.

Urszula

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