Hi,
I succesfully connected to UCCX in agent mode.
I can handle events thrown in different moments of a call, however my task is to recognize a line number. I mean a client is calling to our UCCX using a specific line (as a line I understand a specific phone number - there are many lines) and a Contact Center forwards this call to an agent (who is in Ready state). An agent accepts/answers a call and a call is established (call_established_event). I would like to recognize this line number.
I am not a UCCX administrator, so I may have used wrong nomenclature - if so, I'm sorry.
First time I notice an event concerning a call it is a call_delivered_event meaning my phone is alerting. I was able to extract some data, but I cannot see a line number anywhere. I also saw through other events, but I have no idea how to extract a line number.
These are data I extracted:
CALL_DELIVERED_EVENT (alerting...):
CallId=16779266;
SecondaryCallId = 16779267
ANI=;
DNIS=1002
CSQID = 0
DialedNumber=
CalledDeviceId = 1002
CallingDeviceId = [a client phone number]
AlertingDeviceId = 1002
ConnectionDeviceId = 1002
LastRedirectDeviceId =
ApplicationId = 0
CallerEnteredDigits =
CallWrapupData =
LocalConnectionState = LCS_ALERTING
EventCause = CEC_NEW_CALL
CallVariable1 =
CallVariable2 =
CallVariable3 =
CallVariable4 =
CallVariable5 =
CallVariable6 =
CallVariable7 =
CallVariable8 =
CallVariable9 =
CallVariable10 =
NumNamedArrays = 0
NumNamedVariables = 0
Line number should be 401 here.
I connected to contact center throug Open_Req setting agent mode (CTI_SERVICE_CLIENT_EVENTS + CTI_SERVICE_CLIENT_CONTROL), protocol version 14. Next I logged in as an agent using set_agent_state_req, changed a state to ready and then I was waiting for a call.
UCCX server is in version 10.6.1.10000-39
I will be gracefull for help.
Urszula
