Hi,
ICM 7.5
CVP 7.0
VXML5350
CCM 6.1.3
Gatekeeper (GUP)
My setup is not able to land call on agent phone, the phone goes to reserved state but is not able to receive call.
I assume that the ICM is reserving the call as it is showing the Label (agent phone line number) in router log but the CVP is not able to get the lable or not sending it to Gatekeeper.
As soon as the Agent becomes ready the system drops the call.
Here is log from CVP.
7:12:29 Trace: 00000012: CALLFLOW: IP transfer - Agent hung up : DNIS = 7001234567152 : GUID = 2F9064F80304001F20345DD2A3A0591F : CID = 9FE79F26397F11DE83D10022915807EC
17:12:29 Trace: 00000012: CALLFLOW: Call ended : DNIS = 7001234567152 : GUID = 2F9064F80304001F20345DD2A3A0591F : CID = 9FE79F26397F11DE83D10022915807EC
17:12:29 Trace: 00000011: CALLFLOW: Call successfully established (slow start) : DNIS = 8881 : CID = 9FE79F26397F11DE83D10022915807EC
17:12:31 Trace: 00000011: CALLFLOW: Disconnecting caller because agent hung up. : DNIS = 8881 : CID =
The disconnect error is like.
17:22:46 Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5000) CRSCallID(Date 149144 ,ID 696), NetworkTarget(5000),MRDomain(1), Agent(5009).
The Gatekeeper is not showing the request for the Label (agent phone number).
Here is debug from gatekeeper.
May 8 08:41:02.696: gk_rassrv_arq: arqp=0x447C5298, crv=0x320, answerCall=0
May 8 08:41:02.696: gk_dns_query: No Name servers
May 8 08:41:02.696: rassrv_get_addrinfo: (8881) Tech-prefix match failed.
May 8 08:41:02.696: rassrv_get_addrinfo: (8881) Matched zone prefix 88 and remainder 81
May 8 08:41:02.696: rassrv_arq_select_viazone: about to check the source side, src_zonep=0x45932540
May 8 08:41:02.696: rassrv_arq_select_viazone: matched zone is SIDEA, and z_invianamelen=0
May 8 08:41:02.696: rassrv_arq_select_viazone: about to check the destination side, dst_zonep=0x45932540
May 8 08:41:02.700: rassrv_arq_select_viazone: matched zone is SIDEA, and z_outvianamelen=0
May 8 08:41:02.904: gk_rassrv_arq: arqp=0x447C5298, crv=0x3A90, answerCall=1
May 8 08:41:02.908: gk_rassrv_irr: irrp=0x447C5298, from 10.20.63.100:51859
May 8 08:41:02.916: gk_rassrv_brq: state = 0xF
May 8 08:41:02.916: gk_rassrv_brq: brqp=0x45254CE0, crv=0x3A90, bandWidth=1280
May 8 08:41:02.928: gk_rassrv_arq: arqp=0x447C5298, crv=0x3A91, answerCall=0
May 8 08:41:02.928: gk_dns_query: No Name servers
May 8 08:41:02.928: rassrv_get_addrinfo: (70012345671049) Tech-prefix match failed.
May 8 08:41:02.928: rassrv_get_addrinfo: (70012345671049) Matched zone prefix 7001234567 and remainder 1049
May 8 08:41:02.928: rassrv_arq_select_viazone: about to check the source side, src_zonep=0x45932540
May 8 08:41:02.928: rassrv_arq_select_viazone: matched zone is SIDEA, and z_invianamelen=0
May 8 08:41:02.928: rassrv_arq_select_viazone: about to check the destination side, dst_zonep=0x45932540
May 8 08:41:02.928: rassrv_arq_select_viazone: matched zone is SIDEA, and z_outvianamelen=0
May 8 08:41:02.928: gk_rassrv_brq: state = 0xF
May 8 08:41:02.928: gk_rassrv_brq: brqp=0x45254CE0, crv=0x320, bandWidth=0
May 8 08:41:02.932: gk_rassrv_arq: arqp=0x45A0806C, crv=0x1E7, answerCall=1
May 8 08:41:02.944: gk_rassrv_irr: irrp=0x447C58B8, from 10.20.63.101:56715
May 8 08:41:02.948: gk_rassrv_brq: state = 0xF
May 8 08:41:02.948: gk_rassrv_brq: brqp=0x45254CE0, crv=0x320, bandWidth=1280
May 8 08:41:02.952: gk_rassrv_brq: state = 0xF
May 8 08:41:02.952: gk_rassrv_brq: brqp=0x45254CE0, crv=0x3A90, bandWidth=1280
May 8 08:41:02.952: gk_rassrv_brq: state = 0xF
May 8 08:41:02.952: gk_rassrv_brq: brqp=0x45254CE0, crv=0x3A91, bandWidth=1280
May 8 08:41:05.224: gk_process_read_event: Recd event from altgk
