HiWe have UCCX 7, Had a query, if Agents can continue to be in "Ready" State, even if they have missed calls. This is an odd requirement, however has been requested by Customer.Thanks.
Hi,ICM 7.5CVP 7.0VXML5350CCM 6.1.3Gatekeeper (GUP)My setup is not able to land call on agent phone, the phone goes to reserved state but is not able to receive call.I assume that the ICM is reserving the call as it is showing the Label (agent phone l...
Hi,Few questions:1. Is CAD using Flexlm floating license schema?2. Does this license distiguish between agent and supervisor or do both count against the total license number in the system?3. If agent/supervisor is created, but not logged in, does th...
Hi,I am using Call Manager 6.1 and i have configured PRI fro domestic calls. so, can i get the report of all calls made by each and every extension through PRI.
I have a simple IVR configuration that works fine, but the users are asking why they see the CTI route point information during call alerting instead of the caller's caller-id. They do see the caller's caller-id after they connect, but not during al...
Probably what I am gonna ask is pretty simple but I am a bit ignorant in some topic.I am trying to find a guide where it details the steps to install Cisco Unified Conctact Center Express on a server, the Cisco MCS 7800 Server, not on windows.On my s...
Hello All,I want to know, for webview reports can we give rights to see different reports to different users?For e.g.I want one user to only view some reports not the complete web view. And other user to view someother set of reports.If the answer is...
I've encountered the following error, "Error while acquiring LDAP lock" when the installation is creating the cluster profile in a Win 2003 server AD. The intented IP-IVR is currently in a workgroup as stated in the installation guide, and I've alrea...
Hi alli need to create a script to transfer call to a specified phone number during out fo business hours.The phone number have to be inserted day by day, on a simple web page by the contact center personell.Some suggestion?
We have IPCC setup located at central location and rest of two locations (eg. site A, site B) are conneted over wan where agents get log on to CTIOS application. When agents get log on to site A only, they can receive the calls properly. But when age...
Can you do this and still have the agent work? I thought I changed an Agent ID once and had problems with the agent not working anymore? Any ideas?Chad
Hi We have a requirement wherein the system should log out the agent after the agent does not answer the call after 3 rings.We have a ctios client.Does this require a customization.
