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ICM 8.5IPIVR 8.5Translation RoutingI am sending a call to IPIVR through ICM using translation route. The calls are failing from Run External Script.ErrorCode=The Script ID Specified is invalid or unknown (29)the script is configured properly and ther...
I have upgraded a IPIVR from 3.5(3) to 8.5. In the previous versions i have noticed that there are Execute Java Method steps are available but in 8.5 they are missing. how can we use the same script in the new installation?when i try to load the scri...
ICM 8.5I am not able to see the Cisco SNMP Agent Management in Add Snap-in window. Cisco Contact Center SNMP Management service is running.Do we need to install it seperately?I want to monitor the IPCC servers using CUOM.Regards,Sandeep
CCM 8.5CVP 8.5ICM 8.55350 XM - Ingress+VXMLI am implementing Courtesy Callback and i have done the config as mentioned in the admin guide. The survivability service is invoked on POTS dial peer.when i dial the number to invoke Courtesy Callback i onl...
I have CUSP module in one of the 3845 router and i have configured it also, but i am not able to call the script. i am dialing from the phone registered to the callmanager. the system plays the message your calll cannot be completed as dialed.the cal...
Hi Anthony, I have huge script and i want to avoid the many retry attempts under unsuccessful and timeout options. Is there a way i can make a single if condition with retry attempts and keep looping to that with label and goto step instead of makin...
Hi Tanner,I have huge script and i want to avoid the many retry attempts under unsuccessful and timeout options. Is there a way i can make a single if condition with retry attempts and keep looping to that with label and goto step instead of making ...
Hi Geoff,The caller hears the ringback but the call doesn't land on the agent phone.I can see using outbound proxy in the CVP messages. but then i get the error that it is not able to connect.%CVP_8_5_SIP-7-STACK_TRC: {Thrd=pool-1-thread-114-SIP-77}...
Resolved.The ICM-ICM GW at the NAM level script had the 'Validate returned label' , after removing that and adding srv.xml file to the CVP i restarted the CVP and it started working and the calls were landing to the agents. before adding srv.xml file...
