Hope you are all well!
Due to Covid-19 issue my agents are working from home using jabber and claiming that there is a delay in receiving calls after choosing option from IVR menu.
Any suggestions as to what is causing this delay ( delay time is 8 secs).
CUCM version: 11.5
UCCX Version: 11.5
Thanks in advance
What's the caller experience when this happens? They hearing ringing, silence, etc.? If you try this with a queue of just one person, does it still happen? In other words, does it happen on every call to every agent?