Call recording in CCX 8

[Tony Knight]

Using the CAD macros, I automatically start recording when a call is answered by CAD and stop recording when the call ends.  While I can look at these calls via the CSD, I want to use the function of downloading the files from the server for long term storage.  While I read on another post, I will need sftp to get these files and will need to use RAW2WAV to join them - where do the files reside?  Any ideas as to how I configure the sftp service to get them?

[Anthony Holloway]

Page 107

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/cad80ccxig-cm.pdf

[Tony Knight]

a little confused....

The script runs as per the document but it does not find any recordings despite the recordings showing up in the csd tool.  any thoughts

[Anthony Holloway · Accepted solution]

did you use psftp?

if so, just run it from the command line like this:

c:\>psftp -pw  uccxrecording@
psftp>dir

and what does that show?  if you have HA, run it on the second node too.

[Tony Knight]

I tired the entry in the manual and that did not work.  I will try your version and s

ee what happens.

Thanks again.

[Tony Knight]

That showed the recordings.  The Mget statement worked when I did *.*.

Thanks