cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
500
Views
0
Helpful
1
Replies

Call shows as abandoned

scooter817
Level 2
Level 2

Hi Everyone

I've attached a notepad doc of an issue that one of my call center managers is having with calls being transfered. If anyone has seen this before and my know how to fix this issue I would appreciate any pointers on what to look at doing to resolve this issue.Thanks in advance for any help and have a great weekend.

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame
Hall of Fame

Before "rolling" the call mark it as handler via set contact info step.

HTH,

Chris

View solution in original post

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

Before "rolling" the call mark it as handler via set contact info step.

HTH,

Chris