Call tree - loop for unready agents

[aogiba]

Hey there, we are using CCX. 

Attached is a script that shows what happens if a caller get queued. Problem with this is that if people call, the answering agents may be logged in, but not in a ready state. As our script is currently built, the caller will end up waiting in a loop forever until an agent actually goes into a ready state. what is a good way to solve this problem? I was looking at other scripts that use a loop counter condition that is set to be a greater then an integer that transfers callers to a voicemail.. Assume that means if someone is waiting in the que for greater then integer minutes they will get transferred to a voicemail

[david.macias]

If an agent goes ready the call would route to them, so you don’t need to check for that. What you need to do is use that loop counter and decide how many loops you want your callers to go through before you re-route them.

david