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Ammara Bokhari
Enthusiast

Callback from SocialMiner works with UCCX

Hi,

I just need to know weather callback feature of SocialMiner works with UCCX or is just supported for UCCE?

Regards,

Ammara.

2 REPLIES 2
Andrew Grech
Beginner

I'm interested in this too, I think it isn't as the chat request won't match any tags... But I'd love to know

Hi,

UCCX doesn't support SocialMiner callback feature. But we have a similar feature from UCCX called HttpTrigger. This in combination with scripting can be used to create powerful solutions.

There is a support forum thread (https://supportforums.cisco.com/discussion/11750871/callback-web-page-using-uccx-85) where it is discussed in details.

Let me know if this fulfills your requirement, or else if you have something specific in mind, let us know.

Thanks and Regards,

Praveen

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