About Andrew Grech

Andrew Grech · ‎04-17-2016

Thanks Vasilii, I read "is a best practice to use a single DSCP type to manage and prioritize your network traffic.". I was confused for a bit but I believe they were talking "ip precedence" vs. AF/CS values.

Andrew Grech · ‎04-17-2016

Hey, Just wondering if there is any problem with mixing Class Selector (CS) and Assured Forwarding (AF) traffic under the one policy-map?

Andrew Grech · ‎03-24-2016

Hi Experts, If there is congestion from a bidirectional Iperf test using the default fair queue class and I have a loss intolerant application that is bursty (transmits once every 5 minutes, 60 bytes then backs off) set to use the priority queue. Is there a period of time where I may see traffic drops or delay, As the link is already congested? In this situation the default queue is not shaped or policed, it simply has a minimum bandwidth allocation (which only really takes affect during congestion of higher classes) One thing to note in this situation the headend router is 20mbps and tail only 512kbps. This is a bdsl circuit so the provider is performing qos outbound from their PE. HQ Router QOS Markings> -------20Mbps--------ISP PE>QOS out>------512kbps-----<Branch Out QOS [Router] A easy fix for this situation of the default queue congesting the link seemed to shape that queue so I had bandwidth reserved for the priority class. As the priority and bandwidth commands only take affect while their is congestion and that class is in use. However it felt like I was cheating as with rose colored glasses the priority queue is supposed help guarantee delivery.

Andrew Grech · ‎03-23-2016

Hi Experts, If there is congestion from a bidirectional Iperf test using the default fair queue class and I have a loss intolerant application that is bursty (transmits once every 5 minutes, 60 bytes then backs off) set to use the priority queue. Is there a period of time where I may see traffic drops or delay, As the link is already congested? In this situation the default queue is not shaped or policed, it simply has a minimum bandwidth allocation (which only really takes affect during congestion of higher classes) One thing to note in this situation the headend router is 20mbps and tail only 512kbps. This is a bdsl circuit so the provider is performing qos outbound from their PE. HQ Router QOS Markings> -------20Mbps--------ISP PE>QOS out>------512kbps-----<Branch Out QOS [Router] A easy fix for this situation of the default queue congesting the link seemed to shape that queue so I had bandwidth reserved for the priority class. As the priority and bandwidth commands only take affect while their is congestion and that class is in use. However it felt like I was cheating as with rose colored glasses the priority queue is supposed help guarantee delivery.

Andrew Grech · ‎01-04-2016

Hi David, Funny enough I was trying to workaround the issue for our Telstra Sip Connect service. :D

Andrew Grech · ‎01-04-2016

I found the following for ACS 5.8 Hopefully it is the same in 5.5 http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-8/ACS-ADIntegration/guide/Active_Directory_Integration_in_ACS_5-8.html Supported Username Formats The following are the supported username types: ■ SAM, for example: jdoe ■ NetBIOS prefixed SAM, for example: ACME\jdoe ■ UPN, for example: jdoe@acme.com ■ Alt UPN, for example: john.doe@acme.co.uk ■ Subtree, for example: johndoe@finance.acme.com ■ SAM machine, for example: laptop$ ■ NetBIOS prefixed machine, for example: ACME\laptop$ ■ FQDN DNS machine, for example: host/laptop.acme.com ■ Hostname only machine, for example: host/laptop Should be good to go I'll be using NetBIOS prefixed SAM, for example: ACME\jdoe

Andrew Grech · ‎01-04-2016

Hi, I am in the process of writing a change document for ACS5.5 so I can authenticate wireless users with a user client authentication certificate and check for active directory for group memberships. Currently the Common name for client authentication certificates is as follows. DomainName\UserName example AcmeCorporation\Joe.Blogs Does this common name need to be stripped or manipulated for the active directory lookup to succeed? Many Thanks Andrew

Andrew Grech · ‎03-16-2015

Hey All, Within the standard version of CUIC can some give me some guidance on how to create a peak concurrent call volume report? I can do lots of summary reports.. Many thanks Andrew

Andrew Grech · ‎02-04-2015

When transferring ISDN calls are all PABX systems involved with the call? Public Caller > Public Caller Carrier > Company A Carrier > Company A PABX > (Call transferred to company B) > Company A Carrier > Company B Carrier > Company B PBX connected call answered Is Company A's and Carrier A's trunk and resources still getting used to maintain the call? I think two B channel transfer can help with this?

Andrew Grech · ‎09-09-2014

Thanks, I guess its the name: I was looking for and not the Contact: :)

Andrew Grech · ‎09-09-2014

Thanks for the reply Gergely, I'll try to rephrase my question. I have a URL I curl to uccx like this http://uccx.com:9080/webcallback?name=Bart+Simpson&numberToCall=%2B5556424.... So I use the "get HTTP contact info" step to phrase out name and number to call to use later on in my script. For my question I'd like to use two triggers for the same application Example - /webcallback and /webcallback2 Within the application I'd like to use the "switch" step to set different variables based on if the request came from /webcallback or /webcallback2. from ccx step guide I see "Get Trigger Info Step" which has contact: "Contact - Contact object that triggered this script. If no contact triggered this script (for example, when a designer is debugging a script), the returned value is null." and "You can use the Context tab to get the trigger parameters for use in other steps in the script." But I'm not really sure how to do this

Andrew Grech · ‎09-08-2014

Hey, Looking for some help with getting the http trigger contact as a string variable. I have a HTTP trigger application and I'm looking to trigger it from two different URLS I would then like to use the switch step to set different variables depending on the triggered contact. I'm struggling to workout how to use the get trigger info step to retrieve the contact. Thanks Andrew

Andrew Grech · ‎08-18-2014

Thanks Heaps, Could you please tell me which traces you downloaded \ enabled for the debugs? So CUCM sends to presences SRV (weighted or round robin) to one presence server then presence gets this message and uses the cluster wide SRV to further broadcast the message to other members in the cluster?

Andrew Grech · ‎07-22-2014

Hi, Within the chat form there is a hidden extension form called extensionField_chatError which by default says "Sorry, the chat service is currently not available. Please try again later." Is it possible to send a page redirect from this extension Field? I've tried but haven't been successful

Andrew Grech · ‎07-19-2014

Hi, Is it possible to report on HTTP Trigger applications? The inbuilt call custom variable report in CUIC does not not show all applications configured in UCCX. I'm using the example webcallback scripts and setting enterprise data in the http trigger application which I'd like to report on. I want to know how many times the agent successfully automatically dialed the number vs needed to manually enter the number.

Andrew Grech · 04-17-2016

Thanks Vasilii, I read "is a best practice to use a single DSCP type to manage and prioritize your n...

Andrew Grech · 04-17-2016

Hey, Just wondering if there is any problem with mixing Class Selector (CS) and Assured Forwarding (...

Andrew Grech · 03-24-2016

Hi Experts, If there is congestion from a bidirectional Iperf test using the default fair queue clas...

Andrew Grech · 03-23-2016

Hi Experts, If there is congestion from a bidirectional Iperf test using the default fair queue clas...

Andrew Grech · 01-04-2016

Hi David, Funny enough I was trying to workaround the issue for our Telstra Sip Connect service. :D

Andrew Grech · 01-04-2016

I found the following for ACS 5.8 Hopefully it is the same in 5.5 http://www.cisco.com/c/en/us/td/do...

Andrew Grech · 01-04-2016

Hi, I am in the process of writing a change document for ACS5.5 so I can authenticate wireless users...

Andrew Grech · 03-16-2015

Hey All, Within the standard version of CUIC can some give me some guidance on how to create a peak ...

Andrew Grech · 02-04-2015

When transferring ISDN calls are all PABX systems involved with the call? Public Caller > Public Cal...

Andrew Grech · 09-09-2014

Thanks, I guess its the name: I was looking for and not the Contact: :)

Andrew Grech · 09-09-2014

Thanks for the reply Gergely,I'll try to rephrase my question.I have a URL I curl to uccx like this ...

Andrew Grech · 09-08-2014

Hey,Looking for some help with getting the http trigger contact as a string variable.I have a HTTP t...

Andrew Grech · 08-18-2014

Thanks Heaps,Could you please tell me which traces you downloaded \ enabled for the debugs? So CUCM ...

Andrew Grech · 07-22-2014

Hi,Within the chat form there is a hidden extension form called extensionField_chatError which by de...

Andrew Grech · 07-19-2014

Hi,Is it possible to report on HTTP Trigger applications? The inbuilt call custom variable report in...

Date Registered	‎07-02-2012 06:47 AM
Date Last Visited	‎08-03-2018 03:00 AM
Total Messages Posted	40
Total Helpful Votes Received	4

Thanks Vasilii,

QOS mixing CS and AF classes in the sam...

WAN Congestion and Queuing

WAN Congestion and Priority Queuing Cla...

Hi David,

I found the following for ACS

ACS5.5 + WLC User-certificate and AD In...

UCCX 10.6 CUIC Peak Call

ISDN Transfers

Thanks, I guess its the name:

Thanks for the reply Gergely

Http Trigger - Get Contact as string

Thanks Heaps,Could you please

Socialminer Webchat - extensionField_ch...

CUIC 9 - Call Custom variable report ap...

Thanks Vasilii,

QOS mixing CS and AF classes in the same policy-map

WAN Congestion and Queuing

WAN Congestion and Priority Queuing Class Based QOS