02-10-2014 04:41 AM - edited 03-14-2019 01:04 PM
Hi,
I just need to know weather callback feature of SocialMiner works with UCCX or is just supported for UCCE?
Regards,
Ammara.
05-05-2014 06:02 PM
I'm interested in this too, I think it isn't as the chat request won't match any tags... But I'd love to know
05-12-2014 11:41 PM
Hi,
UCCX doesn't support SocialMiner callback feature. But we have a similar feature from UCCX called HttpTrigger. This in combination with scripting can be used to create powerful solutions.
There is a support forum thread (https://supportforums.cisco.com/discussion/11750871/callback-web-page-using-uccx-85) where it is discussed in details.
Let me know if this fulfills your requirement, or else if you have something specific in mind, let us know.
Thanks and Regards,
Praveen
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