02-10-2014 04:41 AM - edited 03-14-2019 01:04 PM
Hi,
I just need to know weather callback feature of SocialMiner works with UCCX or is just supported for UCCE?
Regards,
Ammara.
05-05-2014 06:02 PM
I'm interested in this too, I think it isn't as the chat request won't match any tags... But I'd love to know
05-12-2014 11:41 PM
Hi,
UCCX doesn't support SocialMiner callback feature. But we have a similar feature from UCCX called HttpTrigger. This in combination with scripting can be used to create powerful solutions.
There is a support forum thread (https://supportforums.cisco.com/discussion/11750871/callback-web-page-using-uccx-85) where it is discussed in details.
Let me know if this fulfills your requirement, or else if you have something specific in mind, let us know.
Thanks and Regards,
Praveen
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide