CallDisposition 52

[adithyaudupa]

Hi All,

I want to know what exactly "CallDisposition 52" means in ICM. The document says its its "the called party disconnected". But in our case, we are getting the code 52 when the call is being transferred from the VRU to an agent(when the second call leg ends). But its not 52 for all calls.

Regards,

Adithya

[Rajesh Muthu]

Hi Tibin,

Dont confuse with first leg, second leg.

The call disposition value that corresponds to RouterCallKeySequenceNumber = 0 gives the final cal dispostion for the call.

RouterCallKeySequenceNumber	CallDisposition	Agent disconnects
0	52
RouterCallKeySequenceNumber	CallDisposition	Customer disconnects
0	13

[umartanveer]

Hi

Can someone please tell me how to calculate Abandand Calls from Termination_Call_Detail table. 

Thanks in advance 

[Gergely Szabo]

Hi,

can you please start a new thread on this. Abandoned calls have nothing to do with this one.

G.

[umartanveer]

Hi,

okay . I m going to start a new one .

Thanks 

[Danilo Peguero]

52 = Called Party Disconnected. CD 52 expected when called party disconnects, with CVP being the routing client