Contact Center

Cisco Finesse error: few of my users are getting this error message "Reporting Service is starting up. Please refresh after a while. If error persists contact administrator" the only work around that I know of for this issue is to have the user log o...

Has anyone tried running Finesse on a Windows 10 machine?  I know it's not a supported OS on current versions of Finesse, but wondering it works.  Thanks

We are working on a very strange issue where the RMCM user in CallManager is loosing all it's device associations.  We have re-associated the devices several times but after about 12 hours they all disappear again.  Has anyone ever seen this issue be...

I am using IPIVR 8.5.1 in a UCCE environment and was wondering how to check current and historical IVR port utilization? I have searched in UCCX Administration and was unable to find the information I need. Any help would be much appreciated. Thank ...

Hi,  I have implemented CUCCX 11 for one of client. But now I am facing a problem that when I am calling, the UCCX agent automatically changes to "Not Ready" state. I have created CTI route point with extension 555. Regards, Jasim

Hello, We have UCCE version 8 with cvp.  Does anyone know what largest size of wave file you can upload on UCCE call center to play as prompt?

Hi , Do we have an option to send an scheduled report in CUIC without ZIP. Perhaps, in CUIC report scheduler we have an option to send the reports in mail of three different format. They are Excel, Pdf and inline HTML.  I wanted to know the reports...

Dear All when we extract agent's reports from supervisor finesse live monitoring & Cisco intelligence system we found that the number of handled calls belonging the same agent at the same time are different . The attached files shows the highlight...

There is one Supervisor for some reason not able to Save changes to an agents Attributes.  After adding an Attribute the Supervisor gets a message that this field cannot be edited when trying to change the value.  It works for other Supervisors and a...

Hi, when test the script via SIP Phone LinPhone only hear Sorry, We experience difficulties I have a UCCE Packaged 10.5; I made a script with Call Studio very simple; only play Hello World with TTS in the Item 1 in Audio options. The validate and dep...

If an agent puts themselves into a not ready state manually, is there a timer that can be set to put the agent back into a ready state if they do not (eg they forget)?  The environment is mixed mode - both Finesse and CAD are being used.  I think wit...

Hi  we recently upgrade uccx from 8 to 10 and the the Tenox wallboard 3.72 with ODBC 4.10 seems to blank out the field for counting up longest wait time. It shows 00:00 before a call and then when the call comes in goes blank and then goes back to 00...

Experts, We use 10. 5 version of UCCX and CUCM. We have a requirement from the customer. The call goes to UCCX IVR and comes to Agent ( Finesse + IP Phone ). The requirement is when all the agents are BUSY and when the next call comes to UCCX and qu...

I am working on the upgrade from UCCX rls 7 to UCCX rls 11. And I found that in UCCX rls 7 agents assigned to more then 25 CSQs. is this was passable in rls 7? Base on the documentation agent cannot be assign to more then 25 CSQs. Thank you