To capture the values that a caller has input into IVR (e.g. Caller gets a prompt to enter their customer ID) previously on the Cisco Express API we were using a field on events CallerEnteredDigits that appeared to have caputured this data.
On CTIOS I believe this was also a field that was exposed via the Call object.
Is this field exposed on Finesse?
If not would we just need to set the CallerEnteredDigits into one of the standard call variables (or set up a new ECC variable?) and get it from there via a Finesse dialog?
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.