10-25-2016 05:09 AM - edited 03-14-2019 04:41 PM
Hi cisco-lovers,
I have question related to Cisco Finesse desktop and caller info.
How can I display some information about caller for agent desktop ?For instance,caller name and etc.?
Please,if it is possible give brief explanation.Even one short example would be greater.
thanks in advance,
Kanan Huseynli
10-25-2016 08:16 AM
UCCE or UCCX?
10-25-2016 08:52 AM
CCE: Peripheral Variables or PVs
CCX: Expanded Call Variables
Google those to get you started.
david
10-25-2016 09:43 AM
Refer below:
https://supportforums.cisco.com/document/12425561/configuration-call-peripheral-variables-and-expanded-call-context-ecc-finesse
Regards
Deepak
10-26-2016 11:17 PM
UCCX,
honestly,I have seen these links,but didnt catch the concept.How must these variables be set?In script?
If you know any reference with example ( even short) please share
regards,
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