callers not sent back to CSQ if agent doesn't answer

[tato386]

I use a simple script that plays a disclaimer then drops calls in a CSQ.  I use the "CurrentWaitDuration" reporting object to limit how much time a caller stays in the queue and if limit is reached I sent the call to voicemail.  It generally works except that if a call is presented to an agent and the agent does not answer the caller gets the "i'm sorry we are currently experiencing system problems" message and the call is dropped.  I can't figure out why the call does not go back to CSQ. 

TIA,

Diego

[Elliot Dierksen]

It sounds like your script needs code in the unsuccessful branch of the select resource/connect step that goes back to the top of the queue loop.

[sjadon]

It might be helpful to run a reactive debug of the script or collect CCX Engine logs after setting the right trace to check why is the error prompt coming up