Hi , The supervisors can access data for active agents  ,When you change to Reporting user role all data gets accessible as you mentioned along with deleted agent names .There is no easy way for Supervisors to access all the data as far as I know, th...

Hi , There are many tables in CCX , ref : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/reference/guide/uccx_b_125db-schema-guide/uccx_b_125db-schema-guide_chapter_01.html#reference_EB72E256E6D39EEC4...

Hi , No , if you delete the phones that were associated with CCX agent or delete the agent from CUCM  , that will not affect CCX reporting .The deleted agents will be marked inactive in CCX database but their data will still show up in historical rep...