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Hi ,
The supervisors can access data for active agents ,When you change to Reporting user role all data gets accessible as you mentioned along with deleted agent names .There is no easy way for Supervisors to access all the data as far as I know, th...
Hi ,
There are many tables in CCX , ref : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_5/reference/guide/uccx_b_125db-schema-guide/uccx_b_125db-schema-guide_chapter_01.html#reference_EB72E256E6D39EEC4...
Hi ,
No , if you delete the phones that were associated with CCX agent or delete the agent from CUCM , that will not affect CCX reporting .The deleted agents will be marked inactive in CCX database but their data will still show up in historical rep...
Hi
The affected user is still loading the Supervisor layout in Finesse , "Manage team" tab is a part of Supervisor layout . Thus if the Supervisor is not managing a team no data will be visible .You can click on profile dropdown top right and check i...
Do you have agent device selection feature enabled ? Sometimes that may interfere with Team performance gadget.
In a MW, you can disable the feature and restart engine on both nodes .If the data is seen back in Finesse CCX-01 ,re-enable the feature a...
