Hello Uriah , The contact will have  assigned priority against all queues . If you want to increment the priority then you can directly choose from the drop down of the numbers in Set Priority step properties or use any variable. In the shared screen...

Hello Uriah , The Set Priority is assigned to the contact so that it can have respective priority in the queue .Thus answering your queries : 1. It depends on what function you would like to achieve. The default priority of a call is 1. If you want t...

Troubleshooting steps if external NTP is unsynchronized on UCCX PUB : Check if the UCCX node has connectivity with NTP server.Ensure NTP is Linux-based NTP server with Stratum less than 3Ensure LRO is disabled at VM level .To disable LRO on VM follow...

Hello JH , Can you let us know if you have changed the UCCX PUB to new IP address ,before going ahead with SUB settings ? For the IP address ,the sequence should be roughly : Change IP address of PUB on SUB node via utils uccx modify remote_IPAddress...

Hello bill.king1 , We are planning a similar session for UCCE -CUIC in mid November .The details for the same will be shared on the community page . Thank you for your interest in AMA  .