calling troll free number from ip telephony

[Sonam]

Hi All,

I have ip telephony (cucm 11.5) . how do I configure to make sure calls can be landed to troll free numbers. is it possible to call troll free numbers from ip phone or jabber? Please help..

[Chris Deren]

Are you asking about making outbound Toll-Free calls? You simply create route patters to allow these calls to route specific desired route list --> route group --> trunk/gateway.

If you mean something else, please elaborate.

What country is this at?

[Sonam]

Hi Chris,

Thank you for your respond. yes. calling troll free number. I shall try as you said.

Thank you

[Sonam]

Hello Chirs,
Yes making outbound calls to Troll-Free numbers. Like calling 1010( Troll Free number) from ip phones

[Sonam]

Please elaborate on the process/procedure Chirs. This is from Bhutan.

[Ratheesh Kumar]

Technically you are not configuring the toll free numbers in your CUCM. You are pointing the callers to dial to that number. Your ITSP will have the toll free configured. In CUCM you have to create Route Patterns, Associate the RP With Route Groups & Route Lists.

Hope this Helps

Cheers

Rath! 

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[Shalid Kurunnan Chalil]

As Ratheesh mentioned, you have to contact your provider to get a toll free number. if you know the toll-free number format, then you should create a route pattern with that TFN or TFN wild cards.

Configure router pattern and assign a partition

point the route pattern to RL/RG/End device (Gateway/Trunk) [assuming you have a dial peer to your provider network]

allow this route pattern partition on the ip phone to access the route pattern from their phone.