Can you explain what you mean by default Finesse v11.6? Are you referring to the Finesse agent desktop, the GUI? If so, I am not aware of any link/reference that makes the comparison. Most of the Finesse API features can be found in the agent desktop.
Yup I'm referring to the default Finesse Agent Desktop. I recollect during the earlier version of Finesse API didn't have all the features. For UCCX-Finesse, does the email and chat features falls within the Finesse API framework?
The intent is to recreate these features within the customer's in house application / CRM.
Ok, thank you for explaining your intent so that my answer can be more specific. For the Finesse out of the box agent desktop features, it is mostly covered by the Finesse APIs. But, that doesn't mean that there is additional client side logic. For example, client failover or team performance gadget.
Now, for features like email and chat. That cannot be reproduced in another application. The email/chat, live data, mediasense gadgets are not from Finesse and therefore does not have Finesse APIs. For the email/chat specifically, the APIs used for that gadget is not public.