03-08-2013 03:26 PM - edited 03-14-2019 11:22 AM
On the supervisor display, is there a way to see how many calls are waiting in a particular CSQ? I see a field for everything but?
03-08-2013 07:25 PM
Hi Peter,
Please refer the "Table 20. CSQ–Summary display data" in the below link,
Current Oldest
The number of calls in queue and the elapsed wait time
of the oldest call in the queue, displayed in the format
“x [hh:mm:ss]”, where X is the number of calls and
hh:mm:ss is the elapsed wait time.
Hope this helps.
Anand
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03-12-2013 09:04 PM
Hi Peter,
I hope you were able to located this info in the CSD. Please confirm, if so please mark this as answered.
Thanks,
Annad
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