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Calls in Que?

DrVoIP
Level 1
Level 1

On the supervisor display, is there a way to see how many calls are waiting in a particular CSQ?     I see a field for everything but?      

Peter Buswell (aka DrVoIP)
http:/drvoip.com/blog
2 Replies 2

anchoudh
Level 9
Level 9

Hi Peter,

Please refer the "Table 20. CSQ–Summary display data" in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/csd85ccxug-cm.pdf

Current Oldest

The number of calls in queue and the elapsed wait time

of the oldest call in the queue, displayed in the format

x [hh:mm:ss]”, where X is the number of calls and

hh:mm:ss is the elapsed wait time.

Hope this helps.

Anand

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anchoudh
Level 9
Level 9

Hi Peter,

I hope you were able to located this info in the CSD. Please confirm, if so please mark this as answered.

Thanks,

Annad