Calls In Queue Field

[curtkinetix]

Hi,

Can anyone tell me the exact field where the number of calls in queue is stored in the IPCC database?

Thanks

[mikram]

Hi

Which version of IPCC you are using? Is it production or test environment.

Cheers

Ikram

[mikram]

Also, check if MSDE or SQL2000 is installed on your server?

[curtkinetix]

Hi,

We are using IPCC Express 4.5 and we are running MSDE.

Regards,

Curt

[Md. Mijanur Rahman]

Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb. You can find the calls in queue of specific call type.

Rate if helpful.

[curtkinetix]

Hi,

Many thanks for your reply. I will give it a try and will let you know.

Regards,

Curt

[mikram]

Curt,

I dont think you can access the .mdf file. You need client software to read sql database table.

[geoff]

bilashece writes:

>Check the 'RouterCallsQNow' column in the table 'Call_Type_Real_Time' of awdb.

That is exactly true for Enterprise. The original poster stated that they were using Express.

Regards,

Geoff

[Md. Mijanur Rahman]

Right Geoff, it is not applicable for express setup. I skipped that post, sorry for the inconveniences.

[curtkinetix]

Thanks Guys,

But can you let me know where this field can be found for the epress setup?

Thanks,

Curt