Is there a way to import CUCM 6.0 cooperate directory into Phone book option in Cisco desktop administrator. The idea is to use UCC5X for reception instead of attendant console using AA.aef. But, we have to manually populate the directory . thanks in...
In duplex ICM environment, if logger on side A fails and router on side B fails, side B will obviously be removed from service and call routing will coninue uninterrupted on side A. But databases on both sides will be out of date as both loggers are...
Hi. I need to know difference between the two scripts. I have attached the screen shots. pls explain. The first one i took it from IPCC ENT and second script is from IPCC Express. what is the difference. how to create it. I know ipcc exp script is th...
Hi All,We are Intermittently facing "Say It Smart" error when the call is made.After we restart the "TOMCAT" service in VXML server, issue is restored.I just need to understand what are the causes of this error & how can we resolve it permanently Th...
Hi. can any body help to explain, when we need to use pre routing and when we need to use post routing in IPCC Entprise set up. whether we can manage with only pre routing alone.regardsgem
HiI have configured IPCC Express 5.0(2) in a cluster and master/slave looks ok...but when I configure the Application wizard and Rmcm wizard...the "Application Manager" in Control center goes out-of-service..Can anyone Guess where I could have gone w...
HiI am using ICM 7.0.0 with hosted environment.I am facing a problem that is if I make 2 calls .For the first call agent agent can received the call.For the 2nd call its make the agent automatically reserved state with out any ringing .If I resta...
We found that the side A and side B databases are not in sync. t_call_type_half_hour table in Side B's HDS & logger databases is having 7 calls less than in side B. Can I bring them using ICMDBA or do I need to manually update this table on side A by...
Just looking for the maximum number of entries that IPCC Enterprise 7.X supports in a .csv file for importing contacts. Is the dialer list and contact list one in the same? Thanks in advance. Have a situation where it is only importing 50 entries at ...
Hi all,strange one here. I administrator CCM v4.1 and IPCC Express v4 and use the extension numbers as user ID in CCM and change the first name and last name on the CCM User Configuration as there is a big turn around in agents at my company, this sa...
Hi Guys,We are trying to connect to a mySQL database from our UCCX server. The connection stays up for a few hours and then drops overnight. Has anyone come across this issue before? Initially we thought it was the firewall but now the DB and UCCX ar...
All,We are using a NAM to pre-route calls to an Aspect ACD using Translation Routes. The calls are delivered to agent desktops and we are testing with CTIOS Agent Desktop. Unfortunately the Call Variables are being corrupted by the ACD. We use commas...
