02-01-2018 06:14 AM - edited 03-15-2019 06:35 AM
I have CVP comprehensive call flow which calls are not coming into Finesse Agents
PSTN calls-->Ingress/VXML Gateway-->CVP --> ICM-->CUCM
I am facing an issue when a call hit a menu node with options of two different skill groups, when I select one of the options the call go to skill Group, while Finesse agent status is ready, but call cuts off and not reaching the Agent.
If I make the agent not ready the call goes to queue with prompts.
Thanks in advance :)
Solved! Go to Solution.
02-01-2018 06:19 AM
02-01-2018 06:19 AM
02-01-2018 07:35 AM
Do I need to create Agent targeting rule as I am not using translation?
I have created one now, but did not help.
static route on CVP to route the agent extension
pattern to CUCM is configured 20* ->142.100.64.11
CUCM trunk for cvp is configured and has inbound
02-01-2018 07:45 AM
02-01-2018 07:59 AM
Chintan, thank you so much.
The issue has been resolved by adding Agent target rule and associating Routing Client CVP IPIVR type 10.
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