Hi All, Is is possible to restrict the network abandon and Ring abandon calls from routing to Post call survey in UCCE setup. Regards, Bharath M
Forum Posts
Folks, So I have an interesting issue. I have whisper configured and it works well, my problem starts when I send the call to a CVP Audium App after my whisper and Queue to Skill Group. So here is the flow ICM (Set Variables) --> Run Ext Script --...
Hi All, I am new/beginner to call studio. I am having one doubt that, if we are getting some value from CVP(VXML parameter= Data.Session ), how we can store this value(data.session) in ICM Could you please suggest me on this. -Rakeshkumar
Wondering if anyone has configured this for UCCX. The issue is the agent isn't on the Finesse screen, and answers a queue call on headset, and they just want have the queue name "announced" (similiar to whisper) Example "Call from Boston queue" ...
Resolved! UCCX 10.5 and Standalone CUIC
Hello, I've seen guides that show you how to integrate CUIC 11.X with UCCX 11.X and the process seems pretty straight forward. Can anyone point me in the right direction as how this should be done for 10.5? When I add my CCX database to my stan...
Im still new to the uccx , i have read about the matter of adding an agent to uccx and so far from what i have understood is i do two steps:1-add an ipcc extension to the end user2-on the agent phone page i add uccx service3-i dont have to add anythi...
Resolved! CVP config changes audit
Hello, is where are some way to audit cisco CVP config changes? (like Config_Message_Log table in UCCE)
Resolved! Finesse queue stats
Hello, strange situation with queue statistics in finesse (ucce + finesse), where are no information about calls, agents and time in queue statistics gadget. Can anyone say what might be the reason?
Hello all, I'm configuring ucce outbound and I have the following problem. Can you help me? Thank you and regards.
Hello, I am migrating an old 28xx Ingress/VXML VGW to a new 2911. My question is, Can I copy the bootstrap.tcl, bootstrap.vxml, recovery.vxml handoff.tcl ringtone.tcl CVPSelfService.tcl,...ect.. from the old router's flash to the new one? Or Must I p...
Hi, Is there any query to import/export user variables and/or ECC? Is it just a matter of importing/exporting t_User_Variable and t_Expanded_Call_Variable tables data? Thanks
Does exporting the results of a CUIC report delete data? I'm a little put off by the "Are you sure" message and do not want any nasty surprises. Thanks, J
Hi, I am looking to figure out difference between: call variable | user variable | ecc variable | system variable | global variable. Please help me to understand with example. Bala
UCCX DB Tables not Containing Any Data Hello All We are trying to get data out of the uccx database(db_cra) but we can see that the two tables we use "RtCSQsSummary" and "RtIcdStatistics" are showing all zeros , we opened the database in a ...
Cisco UCCX stayed for a period of 5 days with the database service out, we fixed this problem but the reports are blank in this period. When we use the run command uccx sql db_cra {call sp_call_csq_agent ('2017-12-27 03:00:00', '2018-01-06 02:59:59',...
