About Mohamed Yare

Mohamed Yare · 02-01-2018

I have CVP comprehensive call flow which calls are not coming into Finesse Agents PSTN calls-->Ingress/VXML Gateway-->CVP --> ICM-->CUCM I am facing an issue when a call hit a menu node with options of two different skill groups, when I select one ...

Mohamed Yare · 01-31-2018

Dear experts, If someone can help me on the Holiday script which is not passing variables "1"open and "0"close to main script. I have created IF node on the main routing script to check the status of the current status of the Holiday script is one , ...

Mohamed Yare · 01-21-2018

can Any one help me with this issue that the Send to VRU is failing the call. I am receiving an error: Sorry We are currently experience system problem: I can see this error in the CVP server logs: can't connect to SIP server: ConnectionWrapper.check...

Mohamed Yare · 03-22-2011

Hi Expert,I have been trying to integrate CUCCX 7 to CUCM 7, as soon as I try to create Call Control Group on UCCX lab, I am getting Java error.Please help.Note: CTI extension created inside Phone(not registered-unknown), also jtapi and rm account we...

Mohamed Yare · 02-01-2018

Chintan, thank you so much. The issue has been resolved by adding Agent target rule and associating Routing Client CVP IPIVR type 10.

Mohamed Yare · 02-01-2018

Sorry I forget to attach the CVP logs

Mohamed Yare · 02-01-2018

Do I need to create Agent targeting rule as I am not using translation? I have created one now, but did not help. static route on CVP to route the agent extensionpattern to CUCM is configured 20* ->142.100.64.11 CUCM trunk for cvp is configured a...

Mohamed Yare · 01-31-2018

The Holiday script was scheduled, but the period frequency was 1 hour, I have changed to 1 minute and it worked. Many thanks Dave

Mohamed Yare · 01-31-2018

Thanks Dave for your quick reply. I understand that the call don't pass to admin script, what I meant was when the call hit on the IF statement node in the main script, it should check Global.userCurrentState value which could be either 1 , 2 or 0. I...

Member Since	‎03-22-2011 07:20 AM
Date Last Visited	‎06-26-2020 12:54 PM
Posts	29

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Calls not routing to finesse agent

ICM Holiday Script not excuting

Send to VRU Node fails

CUCCM7 integrate with UCCX7 Error

Re: Calls not routing to finesse agent

Re: Calls not routing to finesse agent

Re: Calls not routing to finesse agent

Re: ICM Holiday Script not excuting

Re: ICM Holiday Script not excuting