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I have CVP comprehensive call flow which calls are not coming into Finesse Agents
PSTN calls-->Ingress/VXML Gateway-->CVP --> ICM-->CUCM
I am facing an issue when a call hit a menu node with options of two different skill groups, when I select one ...
Dear experts, If someone can help me on the Holiday script which is not passing variables "1"open and "0"close to main script.
I have created IF node on the main routing script to check the status of the current status of the Holiday script is one , ...
can Any one help me with this issue that the Send to VRU is failing the call.
I am receiving an error: Sorry We are currently experience system problem:
I can see this error in the CVP server logs:
can't connect to SIP server: ConnectionWrapper.check...
Hi Expert,I have been trying to integrate CUCCX 7 to CUCM 7, as soon as I try to create Call Control Group on UCCX lab, I am getting Java error.Please help.Note: CTI extension created inside Phone(not registered-unknown), also jtapi and rm account we...
Do I need to create Agent targeting rule as I am not using translation?
I have created one now, but did not help.
static route on CVP to route the agent extensionpattern to CUCM is configured 20* ->142.100.64.11
CUCM trunk for cvp is configured a...
Thanks Dave for your quick reply.
I understand that the call don't pass to admin script, what I meant was when the call hit on the IF statement node in the main script, it should check Global.userCurrentState value which could be either 1 , 2 or 0.
I...
