I have installed AQM 10.5 configured with CUCM 10.5, The calls are not getting recorded on the QM I am using Network Based Recording. I have run the Wireshark traces but can't find the packets reaching to the QM server. The Trunk which is pointed the recorder is always in 'NO Service' state.
I am not using MediaSense with QM 10.5.
The users are licensed and the extensions which are in controlled devices section can be seen in QM.
Looking forward for the response that how we can fix the issue. Thanks.
This is Durraze Again, the issue for Trunk Shown 'No Status' is fixed by changing the CTI Server IP address to QM server IP address. For reference please find the link shared below:
Regarding the new query, i can see the files present on the /recordings directory on QM server. (The Format of the file is .ezwav) is this format is OK?
As I cant see the recordings on the WebUI. Thanks.
Looking forward for the kind response.
I understand, it has been couple of years since the last response on this discussion.
Were you able to fix this issue?
I have the same problem.
With Cisco Unified Workforce Optimization, i can not show recordings related to users assigned to a team created on Cisco Finess Administration. But, i can find recordings related to users assigned to a team created on UCCX. I have :
* trunk between cucm and aqm :
MTP required cheked
MTP Preferred Originating codec : g711ulaw
No secure sip trunk profile Standard sip profile
The Teams are Created in UCCX, which are synchronized to Calabrio. So the recordings of only those Teams that are present in UCCX will be imported to AQM, and only those recordings will be shown.
Can you please tell me wheather you slove your problem regading your call recording.
I have an issues call is not recording in QM 11.5 version.
I have insatall the WFM with SQL and seperate QM 11.5 and integrate with uccx and CUCM. I can see the device under WFO-QM recording page.
Couple things to check in CUCM-
1) does the phone - has BIB enabled?
2) Make sure DN on that device is setup correctly from the network recording perspective - recording enabled, recording profile assigned?