Calls "missed" at Run Ext Script node

[castrillor]

Hi,

I have implemented a Courtesy callback solution and I am a bit puzzled about how the calls are going as they seem to be "missed" at Run Ext Script Node where Callback is offered (Callback Entry).

As you can see at the picture attached, 24 calls come into de node 150 (Run ext Script). 5 of these calls went out by success connection, 8 by fail connection and 3 were aborted inside the script. No one is in progress. The sum is 5+8+3= 16.

Where did the missing 8 calls went to?

It is not a refresh issue as it happens in several scripts at different hours....

Thanks and regards

[bill.king1]

I would try and eliminate the basics. As crazy as it sounds, is there already another node under some of the other ones you see where the counts are off and that's where it is terminating.

Does this only happen on the one AW (since you said it happens with other scripts)? Or all AWs and all scripts that never match up.

If you look at the individual calls in Route_Call_Detail, do they match up to what you see in Script Editor?