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Can an IPCC Extension be on a desk phone and a Device Profile?

Can an IPCC Extension be on a desk phone and a Device Profile?

 

Want to know if the users can login to either or with both of them assigned to their End User profile.

 

Cisco Unified CCX Administration System version: 11.6.2.10000-38

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VIP Mentor

Re: Can an IPCC Extension be on a desk phone and a Device Profile?

Well....

 

"Agent devices cannot be shared with any other Directory Number, irrespective of the configured partition. (the Agent device and Directory Number must have 1:1 relationship)"

 

"Unsupported Configurations for Agent Phones - Unified CCX extension that is assigned to multiple devices"

 

"The following configurations are supported on agent phones: A Unified CCX extension that is configured on a single device (but not on multiple devices)"

 

"The following configurations are supported on agent phones: A Unified CCX extension that is configured in a single device profile (but not in multiple device profiles)"


Source: UCCX Release Notes

So, technically, it will work, I see people doing something similar with Jabber, but in practice, you'll want to avoid documented no-no's.

View solution in original post

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Re: Can an IPCC Extension be on a desk phone and a Device Profile?

 

A device or device profile is also associated with the user. 

The IPPC extension is associated with a user in UCM.

Yes a IPPC extension can be associated with a Device , like CIPC or phone and also on a users Device Profile. 

Extension mobility is used to log into the device profile. 

Typically a normal Directory Number is assigned to the device and device profile.

 

The IPPC extension can only be on one registered device at a time, that I am aware of. 

 

Highlighted
VIP Mentor

Re: Can an IPCC Extension be on a desk phone and a Device Profile?

Well....

 

"Agent devices cannot be shared with any other Directory Number, irrespective of the configured partition. (the Agent device and Directory Number must have 1:1 relationship)"

 

"Unsupported Configurations for Agent Phones - Unified CCX extension that is assigned to multiple devices"

 

"The following configurations are supported on agent phones: A Unified CCX extension that is configured on a single device (but not on multiple devices)"

 

"The following configurations are supported on agent phones: A Unified CCX extension that is configured in a single device profile (but not in multiple device profiles)"


Source: UCCX Release Notes

So, technically, it will work, I see people doing something similar with Jabber, but in practice, you'll want to avoid documented no-no's.

View solution in original post