08-06-2012 08:47 AM - edited 03-14-2019 10:18 AM
Hi, my name is Eric and I've some doubts to configure my Phones. First of all, I will explain my environment below:
- UCCE 8.5
- CM 8.5
- CVP 8.0
I would like to know if it's supported if I configure a 79xx Phone with 2 busy triggers configuration, because the customer would like to the agent's phone receive two calls per line.
Thank you very much.
Solved! Go to Solution.
08-06-2012 02:20 PM
Eric,
No, this is not supported and stated as such in cisco docs.
Customer will need to designate separate DN for ACD calls and separate DN for DID/personal calls.
HTH,
Chris
08-06-2012 02:20 PM
Eric,
No, this is not supported and stated as such in cisco docs.
Customer will need to designate separate DN for ACD calls and separate DN for DID/personal calls.
HTH,
Chris
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