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Beginner

Can I configure a 79xx Phone with two busy trigger using UCCE 8.5?

Hi, my name is Eric and I've some doubts to configure my Phones. First of all, I will explain my environment below:

- UCCE 8.5
- CM 8.5
- CVP 8.0

I would like to know if it's supported if I configure a 79xx Phone with 2 busy triggers configuration, because the customer would like to the agent's phone receive two calls per line.

Thank you very much.

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Hall of Fame Master

Eric,

No, this is not supported and stated as such in cisco docs.

Customer will need to designate separate DN for ACD calls and separate DN for DID/personal calls.

HTH,

Chris

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Hall of Fame Master

Eric,

No, this is not supported and stated as such in cisco docs.

Customer will need to designate separate DN for ACD calls and separate DN for DID/personal calls.

HTH,

Chris

View solution in original post