Hi, my name is Eric and I've some doubts to configure my Phones. First of all, I will explain my environment below:
- UCCE 8.5- CM 8.5- CVP 8.0
I would like to know if it's supported if I configure a 79xx Phone with 2 busy triggers configuration, because the customer would like to the agent's phone receive two calls per line.
Thank you very much.
Go to Solution.
No, this is not supported and stated as such in cisco docs.
Customer will need to designate separate DN for ACD calls and separate DN for DID/personal calls.
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