Can supervisor receive dialog notification of team membes?

[prcjhk]

Hi, I'm developing realtime monitoring program of finesse using xmpp client.

My app logged in to finesse xmpp server as supervisor and subscribing all teams.

And successfully receive agent state change event message of team members, but could'nt receive dialog notification message.

I need to receive this message.

Help me please.

Sorry, I'm not good at English.

Thanks everyone~

[realexan · Accepted solution]

Hi @prcjhk ,

You should explicitly subscribe(and unsubscribe when done with) to the 'Dialogs' nodes(topics) for each agent to get notifications for dialog events. The 'Dialogs' node for any user is '/finesse/api/User/<user-id>/Dialogs'.

Please be aware that there could be performance impacts if you start subscribing to all the dialogs of all the users. You would even be getting multiple notifications with essentially the same data when there are calls involving multiple agents.

Regards,

Renjith Alexander

[prcjhk]

Thankyou for your quick reply.

Your answer is always very helpful for me

Have a good day. Goddbye~ ( ^ o ^ )