Can UCCX 8.5.1(SU3) directly upgrade to 10.6?

[WILLIAM ROY]

We are taking a UCCX system from version 8.5.(1)SU3 to the 10.6(1)SU2. In the compatibility matrix guide (link below)  it says a direct upgrade from 8.5(1)SU4 is supported but in the upgrade guide it just talks about 8.5.x – could we get away with a single jump to 10.6 from 8.5.1(SU3) or will we have to do a two stage upgrade?

http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.6(1)SU2

[Deepak Rawat · Accepted solution]

You will need to upgrade to 8.5(1) SU4 and only then the upgrade to 10.6(1) SU2 should/will be possible. I understand the upgrade guide just states 8.5(x) and not anything specific however the Compatibility Matrix is correct and should be the point of reference.

Regards

Deepak

[WILLIAM ROY]

Thanks for the reply Deepak. Do you know if CAD will have to be upgraded between 8.5(1)SU3 and 8.5(1)SU4

[Deepak Rawat]

Yes, the versions will ideally need to be upgraded since 8.5(1) SU3 has 8.5.1.312 version for CAD/CSD whereas for 8.5(1) SU4 it is 8.5.1.417. However, if you do not have plans to stay on 8.5(1) SU4 for a long time you can avoid upgrading CAD/CSD and do it only after upgrading to 10.6(1) SU2

Regards

Deepak