Can we have more than 1 supervisor monitoring a single Call?

[ayush.shyam]

Hello All,

My question is, can we start more than 1 Silent monitoring session on same call?

Right now I am able to start monitoring by one supervisor and when i tried to start with second one a call is initiated but not connected.

Can you tell me if it's possible!

Thanks

Ayush Chaudhary

Switzerland

[keglass]

Ayush,

I recommend you post this to the Cisco Support Community and include details about the services you are currently using. You will also find a number of informative questions on this same subject, so definitely have a look at prior posts.

https://supportforums.cisco.com/

I hope this helps,

Kelli Glass

Moderator for Cisco Customer Communities

[ayush.shyam]

Thanks for your reply.