We are using UCCX 10.6 and have had difficulty getting reps to always logout of the system. We are about to turn on the automatic logout feature, but wanted to be able to go back and edit the logout timestamps for those reps who forgot to logout.
Is there a way in UCCX to go back and edit timestamp history?
We are tracking our rep's availability and it is getting skewed by these individuals who have not logged out correctly. Some delayed logouts are due to overtime and should not be adjusted, but others are due to rep error. Going forward this will not be an issue when we turn on automatic logout.
We were hoping to adjust the small number of instances this has occurred in the past. It makes sense that it isn't possible, but it doesn't hurt to ask.
Does that provide enough info? Thanks for your responses.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...