05-26-2017 03:54 AM - edited 03-14-2019 05:19 PM
Hello ,
I have a problem with my UCCX
Agent UCCX state RESERVED for 10-30 min .
Best Regards
Amar
05-26-2017 05:54 AM
Reserved means phone is ringing, are calls getting delivered to the phone or not?
Make sure the CSS applied to the dialing device i.e. GW lists partition of not just the CTI Route point associated with your application, but also the CTI Ports used for the integration.
05-30-2017 07:36 PM
Check out the UCCX release notes. There's a list of unsupported features like iDivert, DND, MeetMe, Pickup, GPickup and so on. Likewise, there's a list of unsupported actions... how you shouldn't handle, redirect or forward calls.
I don't know what your script looks like... that would help me troubleshoot your problem. If you can, please post your script for review.
05-30-2017 07:47 PM
Just FYI. If the agent receives an inbound ACD call and they select the 'iDivert' softkey... the Selected Resource step is going to fail. If you break down this step further... not connecting the Selected Resource step and then adding another step called Connected. You would notice the only two branches of this step is; Successful and Fail (Unsuccessful). If agents select iDivert, the results will FAIL.
So, check your agent's phones for unsupported features and remove them.
When does this happen? All calls, or only certain calls, or only certain agents?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide