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one of my user reported that her cisco desktop agent get disconnected suddenly for 2 morning in a row. error message "09:51: Lost connection with the Cisco Unified CCX application."  checked network connection between her machine and found nothing wr...

I'm happy creating scripts with script editor - DB dips, time of day, rona etc but now I'm looking to make use of call studio. I'm looking through some documents and seem to understand it.  Is it true that you use call studio for day menu choices, D...

UCCX Mobile Skill Manager - is it possible to stop a supervisor from creating a new skill? I've just demonstrated this feature to a customer and the first thing they did once they logged in was create a new skill called "skill". Obviously this skill ...

I added a new Call Variables layout in the Finesse administration as the screenshot attached. however, the agent can always see the call variable value in the "Call Header Layout" in the Finesse, but they can not see the other variables values in the...

We have just moved from using Auto-Answer in the CUCM to using Auto-Answer in UCCE and agents are complaining that they no longer get a beep in their ear (Connection Tone?) when a call comes through. Is there any setting in UCCE to configure this?

If an Agent logs in and receives a call, none of the variables show up until the call is answered. However, any calls after that populate the variables while the agent's phone is ringing and when answered.  Any Suggestions?

Hello guys,Request your guidance to resolve below issue agent is unable to login to CTI, while login attempt he is getting IPCC Error 10150 : agent already logged in.We have perform below checks1. de associated and re associated phone with PG user : ...

HI Team, I am trying to debug a call studio project but every time, I get the following error.  ( running on windows 7) This is the output I get from the console and then I get the java error below.. HELP!!!!!!! :) Apr 25, 2017 3:43:07 PM org.apache....

We've been using SMSI to create bespoke reports for CCX. The scripts have specific flags at certain points that can then be referenced in reports to get a detailed view of where the customers left the IVR (ie before or after listening to an informati...

Uccx 10.6. Is there a way that I can customize the available states on IP Phone Agent? The default options are Ready, Logout, and Not Ready. I want to customize some states for breaks and such. Secondly, Is there a way that I can set up a button on...

Hi dear Cisco UCCX specialists. Please explain me how i can get reports from UCCX.  I need report  of abandonet calls during non working hours 8:00 am - 9:00 am. 

I to all, we have an UCCE environment with 4 IP IPVRs 10.6 in standalone configuration; the problem is that often the DRS process creates more than one backup, one after the other. And all without any errors. On repository I can see all the correct f...